ANA MAE RAFUSON

2809 College Blvd. Oceanside,CA

Summary

Dedicated Executive Assistant and administrative professional providing reliable support to executives and healthcare operations. Highly organized, self-motivated, and trustworthy, with strong ethics, good time management, and strong attention to detail. Skilled in patient scheduling and executive support, contributing to improved operational efficiency and a positive patient experience. Known for maintaining confidentiality, taking initiative when needed, and supporting effective interdepartmental collaboration and consistent documentation standards. Adaptable and flexible, with a strong commitment to reliability and continuous improvement in fast-paced environments.

Overview

years of professional experience

Work History

Nursing Assistant /Unit Clerk

Vista Knoll Specialized Care

2000 Westwood Rd. Vista, CA 92083

07.2025 - Current

Coordinate and schedule patient appointments across multiple departments
Verify insurance eligibility and coverage for services and transportation
Arrange patient transportation and confirm insurance authorization when applicable
Communicate with patients, providers, and insurance companies to resolve scheduling issues
Maintain and update patient records in PointClickCare (PCC), ensuring accuracy, confidentiality, and timely documentation
Manage high call volumes while delivering professional and compassionate service

Executive Assistant

Axeia Development Corporation

Pasig City, Philippines

10.2016 - 05.2025

Provide comprehensive executive support across all aspects of executive management operations.
Prepare, review, and manage official correspondence, reports, and inter-office memoranda with accuracy and efficiency.
Attend executive meetings, document minutes, and ensure timely follow-up on action items.
Maintain and organize confidential records, contracts, files, and sensitive information for executive use.
Coordinate and collaborate with department heads and personnel regarding ongoing corporate, internal, and external transactions.
Screen, evaluate, and prioritize incoming communications and requests, ensuring appropriate executive attention and approval.
Manage executive calendars, schedules, and travel itineraries; coordinate meetings; handle incoming calls; and oversee budget tracking and expense reimbursement.
Perform detailed research, data analysis, and information synthesis, providing timely insights and recommendations to executives.
Design and implement improved administrative systems and workflows to enhance efficiency and productivity.
Perform additional duties as assigned by executives from time to time

Education

Bachelor of Science - Tourism Management

ICCT COLLEGES FOUNDATION INC.

PHILIPPINES

12-2014

High School Diploma -

BATASAN HILLS NATIONAL HIGH SCHOOL