Anamari Velazquez
Volo,IL
Summary
Hardworking student pursuing a bachelor's in History along with a minor in Anthropology, offering part-time work experience, and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational, and communication skills.
Overview
5
5
years of professional experience
Work History
Barista
The Garlands Of Barrington
04.2023 - 01.2024
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Adoption Experience Guide
The Anti-Cruelty Society
01.2023 - 04.2023
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs and opportunities.
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Utilized telephone, online chat and email platforms to deliver outstanding customer service.
- Cared for animals by feeding, cleaning, and supervising playtime.
- Conducted adoption events to place shelter and foster animals into permanent homes.
- Assessed animal behavior to create online and paper profiles for potential adopters.
- Kept cages, kennels, play yards and grooming areas neat and clean.
- Managed facility laundry, cleaning and restocking.
- Monitored animals for behavioral problems and signs of health issues.
Barista
Two Shades Cafe
09.2022 - 01.2023
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Barista
Starbucks
06.2022 - 08.2022
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Made and served brand-specific café beverages per day with speed, quality and consistency.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
Coffee Barista
Starbucks, Mariano's
03.2021 - 05.2022
- Recommended products based on solid understanding of individual customer needs and preferences.
- Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.
- Cleaned counters, machines, utensils and seating areas daily.
- Prepared and stocked baked goods, sandwiches, wraps and light snacks to compliment beverage choices.
- Constantly expanded personal knowledge of coffee styles and varieties.
Associate Lead With Keys
Petsmart
12.2021 - 03.2022
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Opened inventory boxes and restocked shelves.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Counted out cash drawers and balanced totals.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Completed store opening and closing procedures.
- Received and counted money.
Pet Care Associate
Petsmart
10.2019 - 02.2021
- Protected animals from care errors by following strict safety procedures, including maintaining clear and secure tags.
- Greeted pet owners and performed intakes to go over array of available services, outline costs and determine special needs of animal while in care.
- Spoke to customers regarding lodging, grooming, daycare services and pricing and cross-sold additional items, including pet food, treats and toys.
- Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
Sales Associate
Pet Supplies Plus
08.2018 - 08.2019
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise and suggested suitable options.
Education
Bachelor of Arts - History
The University of Illinois At Chicago
Chicago, IL05.2025
Minor - Anthropology
The University of Illinois At Chicago
05.2025
High School Diploma -
Wauconda High School
Wauconda, IL05.2020
Skills
- Exceptional customer service
- Cleaning and sanitizing
- Beverage Preparation
- Friendly and outgoing
- Sales
- Research
Timeline
Barista
The Garlands Of Barrington
04.2023 - 01.2024
Adoption Experience Guide
The Anti-Cruelty Society
01.2023 - 04.2023
Barista
Two Shades Cafe
09.2022 - 01.2023
Barista
Starbucks
06.2022 - 08.2022
Associate Lead With Keys
Petsmart
12.2021 - 03.2022
Coffee Barista
Starbucks, Mariano's
03.2021 - 05.2022
Pet Care Associate
Petsmart
10.2019 - 02.2021
Sales Associate
Pet Supplies Plus
08.2018 - 08.2019
Bachelor of Arts - History
The University of Illinois At Chicago
Minor - Anthropology
The University of Illinois At Chicago
High School Diploma -
Wauconda High School
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