Ana Ayala
Astoria,NY
Summary
Marketing student with hands-on experience in hospitality and banking environments. Known for client communication, team collaboration, leadership and decision making. Passionate about branding, storytelling and creating meaningful experiences.
Overview
5
5
years of professional experience
Work History
Lead Barista
L'ami Pierre
Manhattan, NY
05.2023 - Current
- Prepared specialty beverages with consistent quality in a fast-paced cafe environment.
- Trained new team members on recipes, service standards, and daily procedures.
- Supported opening and closing operations, inventory, restocking, and store organization.
- Assisted with the creation of new products and its presentation, strengthening awareness of branding, atmosphere, and visual details.
Sales and Service Associate
Popular Bank
Forest Hills, NY
04.2022 - 05.2023
- Assisted customers with account inquiries, transactions, and service requests.
- Processed loan applications and provided timely updates to clients throughout approval stages.
- Resolved customer complaints effectively, fostering strong relationships and client retention.
Teller
Popular Bank
Forest Hills, NY
10.2021 - 04.2022
- Assisted costumers with deposits, withdrawals, and check cashing services.
- Balanced cash drawer and maintained full accountability for assigned cash on hand.
Education
BBA - Marketing Management
Baruch College
New York, NY12.2026
Associate of Science - Business Administration
Queensborough Community College
Oakland Gardens, NY01.2025
Skills
- Detail-Oriented Organization
- Canva
- Microsoft Office
- Client Communication
- Brand Awareness
- Team Collaboration
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Lead Barista
L'ami Pierre
05.2023 - Current
Sales and Service Associate
Popular Bank
04.2022 - 05.2023
Teller
Popular Bank
10.2021 - 04.2022
BBA - Marketing Management
Baruch College
Associate of Science - Business Administration
Queensborough Community College