Ana Maria Murillo
Riverview,FL
Summary
Dynamic leader with a proven track record at Rainbow Shops, enhancing store sales through innovative marketing and inventory management. Fluent in Spanish, excels in multitasking and critical thinking, significantly reducing shrinkage levels. Demonstrates strong interpersonal skills and proficiency in technology, adept at fostering customer relationships and driving results to meet company goals.
Overview
16
16
years of professional experience
Work History
Store Manager
Rainbow Shops
05.2018 - Current
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
Manager's Assistant
Power-Pole Arena
03.2017 - 03.2018
- Greeted visitors and customers upon arrival, offered assistance, and schedule training sessions.
- Prepared weekly employee work schedules to meet operational needs.
- Entered and updated sensitive customer information during check-ins and room changes.
CSR, Sales
One Touch Direct
02.2008 - 09.2016
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
- Developed an in-depth understanding of product offerings to better assist customers with their purchasing decisions.
Education
High School Diploma -
Leto High School
Tampa, FL05.2007
Skills
- Bi-lingual : Speak, write, and read Spanish fluently
- Proficient with computer programs and fast typer
- Excellent at multitasking
- Able to analyze data and apply critical thinking skills
- Strong interpersonal skills
Timeline
Store Manager
Rainbow Shops
05.2018 - Current
Manager's Assistant
Power-Pole Arena
03.2017 - 03.2018
CSR, Sales
One Touch Direct
02.2008 - 09.2016
High School Diploma -
Leto High School