Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
10
10
years of professional experience
Work History
Premium Analyst I
AF Group
Lansing, Michigan
04.2025 - 10.2026
Composed correspondence with insured, accountants, and agents to gather information, ensuring correct application of classifications on audits
Communicated policy changes and omissions to internal staff based on audit findings, facilitating timely adjustments
Analyzed and processed mail, waived, and phone audits to ensure accurate audit completion
Policy Processing Representative II
AF Group
Lansing, Michigan
10.2022 - 04.2025
Reviewed new business submissions for compliance, facilitating timely binding and issuance of policies
Evaluated incoming policy changes from internal departments and external agents/policy holders, ensuring proper documentation for efficient processing
Handled incoming phone calls to connect callers with the correct departments
Bank Appraisal Specialist
First National Bank of America
East Lansing, Michigan
06.2021 - 09.2022
Reviewed and analyzed submitted appraisals for accuracy, completeness, and compliance with internal and regulatory guidelines to minimize property risk factors
Ordered evaluations and appraisals from third- party appraisal management companies (AMCs)
Completed all required paperwork and forms accurately and within deadlines to support appraisal operations
Collaborated with staff, management, and the Appraisal Management Company to resolve delays in appraisals effectively
Operations Associate 1
Jackson National Life
Lansing, Michigan
11.2018 - 06.2021
Reviewed clients' requests to confirm compliance with processing standards
Reviewed clients' requests to determine if a request was in good order
Processed clients' requests for annuity withdrawals or surrenders, ensuring timely fulfillment after approval
Addressed and resolved written communication requests from other departments, facilitating smooth interdepartmental operations
Staff Writer
The Argus-Press
Owosso, Michigan
01.2017 - 06.2018
Reported on school board and local government activities to inform and engage the community
Gathered and organized information from various sources to craft compelling stories
Researched story ideas using social media, local government agendas, and additional sources to identify relevant topics
Created layouts for The Argus-Press and The Argus-Press Weekly using InDesign and Photoshop.
Reporter
The Chronicle-Tribune
Marion, Indiana
06.2016 - 01.2017
Presented story ideas at weekly budget meetings, facilitating daily publication of news content
Conducted research and gathered information from relevant sources to draft compelling stories
Presented story ideas at weekly budget meetings to publish content daily
Reported on city and county events, covering government and school board meetings to inform the community
Supported news publication processes at The Herald-Press in Huntington, Indiana.