Rebecca Cockrell
Utica,KY
Summary
Dynamic professional with extensive experience in regulatory compliance and process improvement. Proven skills in documentation, reporting, and time management, driving efficiency across departments.
Overview
24
24
years of professional experience
Work History
Business Line Support
U.S. Bank
Owensboro, KY
02.2015 - Current
- Provided support to Default bussines lines for various internal and external audit requests. Independent Foreclosure Review, Demands, Foreclosure, Bankruptcy, Real Estate Owned (REO), Claims, and Property Preservation.
- Collabrated with cross departmental areas to ensure audit responses were compliant.
- Streamlined business operations by implementing process improvements across various departments.
- Developed and maintained comprehensive documentation for operational procedures and training materials.
- Coordinated project timelines and deliverables, ensuring alignment with organizational goals and objectives.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Completed audits in accordance with regulations and procedures.
- Collaborated with various departments to ensure accurate compliance with bank and regulatory requirements.
- Extract data from various reporting tools to create reports to be worked by other areas. Archer, LunchPad, ORA reports.
- Researched accounts to reconcile inaccuracies and correct business processes.
- Trained and mentored new personnel hired to fulfill various roles.
- Systems worked with include: Outlook, Excel, Word, Archer, Loansphere, Director(MSP), ALS, Orchid, Debt Manager, Hogan, Adobe, Sharepoint, Microsoft Office, Onedrive, Palmetto, Pixar, Trackright, Launch Pad, Pacer, Ibeam, Aim, Customer Express,
Foreclosure Core Processor
U.S. Bank
Owensboro, KY
02.2013 - 02.2015
- Supported team members in their tasks, contributing to overall team success.
- Received and reviewed incoming, attorney messages within the Loansphere system, documents and materials to ensure they were directed properly and responded to timely.
- Assisted colleagues as needed, fostering a positive work environment based on teamwork and mutual supportiveness.
- Assisted with the restructed of the Foreclosure Steps within Director(MSP)
Foreclosure Managment
U.S. Bank
Owensboro, KY
02.2011 - 02.2013
- Led foreclosure processes, ensuring compliance with regulatory requirements and internal policies.
- Conducted training sessions for staff on best practices in foreclosure management and compliance standards.
- Updated mortgage and foreclosure databases, verified complete and accessible information and performed periodic analyses and review of data.
- Ensured compliance with federal, state, and local regulations by conducting thorough audits of all foreclosure cases and processes.
- Documented accounts with actions taken, correspondence and explanation of controllable versus non-controllable foreclosure delays.
- Developed strong working relationships with attorney network and foreclosure departments.
- Developed training materials and conducted regular workshops for staff members to enhance their knowledge of foreclosure procedures and best practices.
- Fostered a positive work environment by promoting open communication channels between team members and providing regular feedback on individual performance.
- Collaborated with legal counsel to ensure proper handling of complex or contested foreclosures, protecting both company interests and borrower rights.
- Oversaw team performance, providing mentorship and guidance to enhance operational efficiency.
- Implemented process improvements to streamline workflows, reducing turnaround times for foreclosure actions.
Foreclosure Specialist
U.S. Bank
Owensboro, KY
02.2007 - 02.2011
- Managed foreclosure processes, ensuring compliance with regulatory requirements and internal policies.
- Analyzed loan documentation to identify discrepancies and resolve issues efficiently.
- Collaborated with legal teams to facilitate timely communication regarding foreclosure proceedings.
- Assisted in training new team members on company policies, procedures, and systems related to foreclosures.
- Managed a high volume of complex cases simultaneously while maintaining exceptional levels of organization and attention to detail.
- Maintained detailed records of all correspondence, documentation, and actions taken during the course of each foreclosure case.
- Analyzed foreclosure sale bids, judgments, reinstatements and payoffs.
- Improved accuracy of documentation by thoroughly reviewing all paperwork and identifying any errors or discrepancies.
- Reviewed loan and foreclosure documents and verified for accuracy.
- Served as a liaison between clients, attorneys, court officials, and other stakeholders throughout the foreclosure process.
- Evaluated foreclosure litigation paperwork, affidavits, and post-sale documents.
Release Specialist
U.S. Bank
Owensboro, KY
02.2004 - 02.2007
- Adhered to regulatory compliance requirements for all releases by working closely with legal and compliance teams.
- Processed mortgage release documents once the loan was paid in full/partial.
- Reviewed documentation to ensure accuracy prior to sending to counties to be recorded.
- Mailed out all releases to counties, maintained proper documentation as proof of mailing.
- Safeguarded sensitive information by adhering to strict security protocols when handling confidential documents.
- Managed file archival and information retrievals.
- Reduced errors in documentation by conducting thorough quality checks and proofreading tasks prior to submission.
- Transmitted documents, organized revisions and tracked changes.
Mortgage Loan Processor
U.S. Bank
Owensboro, KY
02.2003 - 02.2004
- Reviewed loan applications for completeness and compliance with regulatory standards.
- Coordinated communication between clients, underwriters, and real estate agents to facilitate loan processing.
- Analyzed financial documents to assess borrower eligibility and risk factors effectively.
- Implemented process improvements that streamlined workflow and enhanced operational efficiency.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Handled any conditions sent from underwriting departments.
- Contributed to the success of the mortgage team by providing essential support in the areas of loan documentation review, data entry, and client communication.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Assisted underwriters in approving loans by verifying financial information and ensuring accurate documentation.
Fax Room Personnel
U.S. Bank
Owensboro, KY
03.2002 - 02.2003
- Operated high-volume fax machines to ensure timely document transmission.
- Managed incoming and outgoing faxes, prioritizing urgent requests for efficiency.
- Maintained organized filing system for easy retrieval of faxed documents.
- Collaborated with team members to streamline fax processing workflows.
- Monitored equipment performance, coordinating repairs as needed to minimize downtime.
Education
High School Diploma -
Apollo High School
Owensboro, KYSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking
- Critical thinking
- Computer skills
- Verbal communication
- Team leadership
- Time management
- Verbal and written communication
- Staff training and development
- Documentation and reporting
- Audit Processing
- Audit Documentation
- Deadline Management
- Spreadsheets
- Research
- Regulation compliance
- State Law compliance
- Loan Documentation review
- Business Banking
Timeline
Business Line Support
U.S. Bank
02.2015 - Current
Foreclosure Core Processor
U.S. Bank
02.2013 - 02.2015
Foreclosure Managment
U.S. Bank
02.2011 - 02.2013
Foreclosure Specialist
U.S. Bank
02.2007 - 02.2011
Release Specialist
U.S. Bank
02.2004 - 02.2007
Mortgage Loan Processor
U.S. Bank
02.2003 - 02.2004
Fax Room Personnel
U.S. Bank
03.2002 - 02.2003
High School Diploma -
Apollo High School