Ana Marie Sanzotera
Wildomar,CA
Summary
Experienced Patient Service Representative with 20 years in healthcare, specializing in scheduling, insurance verification, and collections. Recognized for calm demeanor and effectiveness in stressful situations. Background as a Medical Assistant contributes to comprehensive patient care and administrative efficiency. Focused on delivering high-quality customer service and fostering supportive patient relationships. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Imaging Manager
United Medical Doctors
Temecula, CA
05.2024 - 01.2025
- Select, train, schedule, monitor, evaluate, and supervise front desk employees at two locations.
- Oversee scheduling of front desk staff and Technologist at two locations, make changes to schedule as needed to ensure efficient coverage at both locations.
- Patient Insurance verification and authorizations
- All non-insurance billing (lien brokers, bill to doctor, medical research).
- Relationships with providing doctors.
- Patient relations/services. Ensures even patient flow and ensure appropriate action for problem resolution.
- Maintain required licenses, registrations, and certifications in an active/current status.
- Responsible to procurement of office and technical supplies.
- Managed daily operations, including scheduling, inventory management, and customer service.
- Maintained high standards of quality control to ensure customer satisfaction.
- Resolved customer complaints or issues promptly while maintaining a positive brand image.
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time goals.
Radiology Assistant/Patient Service Representative
Scripps Health
San Diego, CA
05.1998 - 03.2024
- Greeted patients, verified personal information, and answered questions about procedures.
- Interacted with patients, payers, and providers to gather information for accurate registration.
- Managed patient records and maintained confidentiality standards.
- Maintained cleanliness and organization of the radiology workspace daily.
- Maintained accurate patient records in electronic health systems.
- Handled patient complaints with professionalism and empathy.
- Educated patients on services available at Scripps Health facilities.
- Answered incoming calls in a professional manner.
- Processed requests from outside providers for copies of radiological images or reports.
- Assigned appropriate medical record numbers, referrals, and authorizations for services.
- Collected point-of-service payments and managed document collection and patient check-in processes.
- Scheduled and rescheduled complex patient procedures while adhering to practice guidelines.
- Entered insurance information and initiated authorization and referrals efficiently.
- Documented patient-provider communications accurately, assessing urgency and escalating as necessary.
- Managed patient check-in/check-out, verifying identification and updating demographic information.
- Adhered to HIPAA regulations when handling confidential patient information.
- Verified insurance information, collected payments, and scheduled appointments.
- Assisted with scheduling follow-up appointments according to provider availability.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Performed administrative duties such as filing, faxing, photocopying.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Ran credit card batches and balanced deposits on daily basis.
- Sorted and distributed incoming mail daily.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Participated in training sessions to stay updated on healthcare policies and registration software.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Reported liabilities and risk management concerns to supervisor for review.
File Room Clerk
Palomar Health
Escondido, CA
05.1997 - 03.1998
- Managed reception area by greeting visitors, patients, and vendors professionally.
- Organized and maintained patient files in accordance with hospital policies.
- Processed incoming documents for accurate filing and retrieval.
- Assisted staff with locating records and ensuring proper documentation.
- Managed the daily flow of paperwork within the file room.
- Created new filing systems when necessary to accommodate additional data or changes in existing systems.
- Processed incoming and outgoing mail by sorting, distributing, tracking, and logging items.
- Scanned documents into electronic filing system to ensure proper storage of information.
- Handled incoming and outgoing calls while maintaining a courteous demeanor.
- Scanned and filed documents including reports and receipts efficiently.
- Updated medical records and managed subpoenas and records retrievals upon request.
- Processed payment transactions accurately and promptly.
- Digitized X-rays, organizing films alphabetically and numerically for easy access.
- Maintained inventory of file room supplies such as paper products, stamps, folders and labels.
- Coordinated distribution of incoming and outgoing mail to ensure timely delivery.
- Maintained and organized records filing systems for documents, correspondence, reports, and other materials.
- Prepared outgoing packages for pickup by various delivery services.
- Provided assistance with various clerical tasks such as photocopying, faxing and mailing documents.
- Supported professionals by collecting relevant documents in preparation for meetings.
- Destroyed outdated and protected information in digital and physical formats.
- Assisted in the transition from paper to digital filing systems, including scanning and categorizing documents.
- Ensured confidentiality and security of all files in compliance with privacy regulations.
- Answered questions about records or files.
- Conducted periodic audits of the file room contents ensuring compliance with corporate regulations.
Education
Undergraduate - Radiologic Technology
Mt San Jacinto Community College District
Temecula Valley, CA01-2028
Mt San Jacinto Community College District
Menifee Valley, CA05.2011
Some College (No Degree) - Allied Health
Palomar College
San Marcos, CAPhlebotomy - Phlebotomist
Wagner Training Institute
Redlands, CA06.1997
Medical Assi - Clinical Theory
North Orange County Rop
Santa Ana, CABusiness Administration -
Siena College
Quezon City10.1986
High School Diploma -
Metro Manila College
Phi03.1985
Skills
- Medical imaging and documentation
- Clerical and office experience
- Patient service and support
- Epic and medical coding
- ICD-10 and CPT coding
- Organizational skills and data entry
- Microsoft Office proficiency
- Medical terminology and anatomy knowledge
- Insurance verification and cash handling
- HIPAA guidelines
- Front desk operations and scheduling
- Transcription and word processing skills
- Customer service excellence
- Radiology expertise
- Patient relations
- Multitasking Abilities
- Train employees
- Staff scheduling
- Staff management
- Attention to detail
- Inventory and restocking
- Imaging protocols
- Safety culture implementation
- Analytical thinking
Certification
- Medical Assistant, Present
- Driver's License
Willing To Relocate
- Murrieta, CA
- Temecula, CA
- Wildomar, CA
Personal Information
Authorized To Work: US for any employer
References
References available upon request.
Timeline
Imaging Manager
United Medical Doctors
05.2024 - 01.2025
Radiology Assistant/Patient Service Representative
Scripps Health
05.1998 - 03.2024
File Room Clerk
Palomar Health
05.1997 - 03.1998
Undergraduate - Radiologic Technology
Mt San Jacinto Community College District
Mt San Jacinto Community College District
Some College (No Degree) - Allied Health
Palomar College
Phlebotomy - Phlebotomist
Wagner Training Institute
Medical Assi - Clinical Theory
North Orange County Rop
Business Administration -
Siena College
High School Diploma -
Metro Manila College
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