ANAMIKA ANAMIKA
Brampton,ONTARIO
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Facilities Operations and Maintenance Manager
Service Master Clean
01.2024 - Current
- Train, assign, schedule, coach, counsel and discipline employees.
- Optimized inventory management by identifying critical items and setting appropriate stock levels based on usage patterns.
- Communicate job expectation; planning, monitoring, appraising, and reviewing job contributions
- Plan and review operational actions, enforcing policies and procedures
- Forecast requirements, analyze variances, initiating corrective actions
- Maintains a safe and healthy work environment by establishing, following and implementing standards and protocols, complying with legal regulations
- Collaborated with other department managers to coordinate activities around production schedules, minimizing operational interruptions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Work closely with Regional Management team, communicate customer issues and revise ways of improving client experience, including resolving problems and complaints
Cleaning Supervisor
SERVICE MASTER CLEAN
05.2022 - 01.2024
- Managed team of employees, daily progress reports and tasks accomplished.
- Trained staff on strategies to enhance performance and improve customer relations.
- Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
- Resolved customer complaints promptly and efficiently while ensuring a positive experience.
- Maintained records of completed tasks including work orders and time sheets and managed operations.
- Defined and monitored personnel and project schedules to ensure on-time project completion.
- Supervised team to maximize quality of service and performance.
- Created schedules, shift reports and other business documentation to coordinate day to day goals.
- Adhered to company policies and procedures while upholding safety standards in accordance with OSHA regulations.
Front Desk Service Representative
Lion Guard Inc
01.2021 - 04.2022
- Improved guest satisfaction by providing exceptional customer service and addressing inquiries promptly.
- Managed high call volume with professionalism, ensuring that all phone calls were answered quickly and accurately.
- Managed access control systems for secure areas of the facility.
- Maintained a welcoming environment for guests by consistently providing friendly and efficient service.
- Conducted routine inventory checks of front desk supplies and materials, placing orders when necessary to maintain stock levels.
- Improved overall operational efficiency of the front desk through effective time management skills and multitasking abilities during peak hours.
- Updated guest profiles with relevant information using site software systems effectively, ensuring accuracy in record-keeping practices.
- Upheld strong customer service standards while completing screenings.
- Managed approximately 50 incoming calls, emails and faxes per day from customers
Administrative Assistant
Smart Truck Training Academy
01.2020 - 12.2020
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Responded effectively to sensitive inquiries or complaints.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Managed database systems containing customer contact information.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Merchandise Associate
Sobeys
05.2019 - 01.2020
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Restocked shelves with current merchandise in attractive displays to promote sales.
- Presented updated floor plans and design strategy to store management.
- Cleaned and organized display cases, shelves and aisles.
- Analyzed sales figures and market trends to anticipate product needs.
- Arranged consistent shelves, bins, and racks at 5 locations by following established planograms.
Education
BBA - Project Management
Yorkville University
Ontario, CA03-2022
High School Diploma - Diploma in Computer Application And Financial
Mahavir Group of Institutions
Delhi05-2018
Skills
- Document Control
- Complaints Handling
- Staff Scheduling
- Performance assessment
- Customer and client relations
- Priority Management
- Motivating Performers
- Proficient in Excel and MS Word
- Health and safety
- Problem-solving skills
- Health & Safety protocols- JHSC Member
- Facilities maintenance
Languages
French
Elementary
English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Limited Working
Certification
- DELF A1/A2
- Certification in Computer Application& Financial
- CPR/AED Certification
Education and Training
Dispatcher
Joint Health and Safety Committee Member
Individual Security Guard License
Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCareer advancementTeam Building / Company RetreatsHealthcare benefitsPersonal development programsFlexible work hoursStock Options / Equity / Profit SharingWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It’s not what happens to you, but how you reach to it that matters.
Epictetus
Timeline
Facilities Operations and Maintenance Manager
Service Master Clean
01.2024 - Current
Cleaning Supervisor
SERVICE MASTER CLEAN
05.2022 - 01.2024
Front Desk Service Representative
Lion Guard Inc
01.2021 - 04.2022
Administrative Assistant
Smart Truck Training Academy
01.2020 - 12.2020
Merchandise Associate
Sobeys
05.2019 - 01.2020
BBA - Project Management
Yorkville University
High School Diploma - Diploma in Computer Application And Financial
Mahavir Group of Institutions
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