Ana Milena Thulke

Diligent motivated and detail-oriented Senior Intake Specialist with 7 years of experience in personal injury, workers' compensation, employment law, and SSD. Known for exceptional client service, legal knowledge, and high call volume management. Bilingual in English, Spanish, and some French with strong communication, organizational, and legal software skills. A collaborative team player with a go-getter mindset, ready to bring value and dedication to your firm. These qualities will make me a huge asset to your company.

• Volunteer Work with Local Community Services.
  Actively participate in local outreach programs, providing support for families in need and assisting with legal resources, leveraging bilingual communication skills to bridge gaps.
• Bilingual Community Engagement
  Regularly organize and participate in community-building events for Spanish-speaking residents, helping connect them with resources such as legal services, educational programs, and employment opportunities.
• Passionate Advocate for Education
  Volunteer with organizations supporting literacy and education for underprivileged youth, focusing on building confidence and skills for future success.
• Continuous Professional Development
  Actively engage in professional development opportunities, attending webinars and workshops on legal trends, case management best practices, and multilingual communication.

• Recognized for Outstanding Performance. Consistently acknowledged by leadership for high performance and reliability, including only one record-setting case submissions. Known for strong multitasking and client communication skills across high-volume legal operations.
  Peer Support & Systems Trainer, Lawfty
  Frequently assisted and guided junior intake specialists on procedures, legal intake handling, and use of platforms, API systems and trusted resource for cross-department knowledge.
  Supported community outreach missions by providing English-Spanish translations for live events and one-on-one support in Colombia.
  Began as a volunteer and camp counselor with YMCA/ACJ in Colombia, providing youth mentorship and bilingual support. Due to outstanding performance and dedication, was selected and hired to work at the YMCA of the Rockies in Colorado, contributing to multicultural programs and team initiatives.