Tyra Timmons
Florence,SC
Summary
To secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company
Diligent worker with solid background in managing client intake processes. Successfully streamlined intake procedures, enhancing efficiency and client satisfaction. Demonstrated strong organizational and communication skills, ensuring accurate data collection and effective client support.
Professional intake specialist with significant experience in managing client interactions and administrative duties. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Expertise in communication, problem-solving, and data management, ensuring efficient and effective client service. Known for reliability and flexibility in supporting organizational goals.
Overview
8
8
years of professional experience
Work History
INTAKE SPECIALIST
TRINITY CONSULTING, LLC
03.2021 - Current
- Accept Referral for new participants in CTLC waivers program
- Data entry- Input needed in formation for referral for case managers
- Ensure cases are scheduled for quarterly and annual home visits
Eligibility Specialist
Department of Human Services
Florence, Sc
06.2024 - 10.2024
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Resolved discrepancies with client applications to verify eligibility.
- Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
- Processed and certified documents for accuracy and compliance with government regulations.
- Communicated with people from various cultures and backgrounds on application process.
- Developed strong rapport with clients by effectively communicating complex program requirements and processes.
- Conducted extensive research on available resources to connect clients with appropriate community services and support networks.
- Established trust with clients by consistently demonstrating empathy, professionalism, and a commitment to their wellbeing.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Increased efficiency in the review process by proactively identifying potential issues and developing actionable solutions.
- Engaged wider departments in accurate, timely paperwork completion.
- Established databases to track, analyze and automate eligibility application processes.
- Provided personalized assistance to applicants, guiding them through application process and improving overall experience.
- Increased accessibility for non-English speaking applicants by developing and implementing multilingual support system.
- Oversaw transition to new digital processing system, minimizing disruptions and maintaining processing speed.
- Streamlined application processing time, implementing organized system for tracking and managing cases.
- Enhanced client trust and relations by consistently providing empathetic and respectful service during eligibility determination process.
- Facilitated smoother operations by maintaining up-to-date knowledge of changes in regulations and policies affecting eligibility.
RETURNS PROCESSOR
QVC
02.2023 - 08.2023
- Inspect and reconcile quantities returned with the return forms and documents
- Ensure customer satisfaction through handling of product returns and exchanges
MATERIAL HANDLER
SOUTH EASTERN
09.2020 - 08.2021
- Find the proper parts needed for the task at hand
- Transport them to the needed area using a fork lift, pallet jack, or the necessary equipment needed to complete the task
YOUTH MENTOR
BOYS & GIRLS CLUB OF AMERICA
03.2020 - 08.2020
- Plans, implements, supervises and evaluates activities provided in a specific program area such as Education, Special Education, Social Recreation, Arts and Crafts and Physical Education
Package Handler/ Clerk
UPS
07.2017 - 08.2019
- Sorted and group packages according to their intended destinations and load them into appropriate delivery vehicles
- Performed general office duties respective to the support group, such as data manipulation, planning, package handling, and shipping and auditing.
Education
HIGH SCHOOL DIPLOMA - undefined
WILSON HIGH SCHOOL
Computer Programming
ALLEN UNIVERSITY
Columbia, SCSkills
- Leadership
- Microsoft Office
- Customer Service
- Communication
- Critical Thinking
- Data Analysis
- Marketing
- Adaptability
- Data entry
- Intake assessment
- Compassionate communication
- Critical thinking skills
- Assertiveness
- Progress reporting
- Follow-up skills
- Records maintenance
- Case management
- Group and individual instruction
- Conflict mediation
- Records management
- Application assessments
- Claims processing
- Research and analysis
- Eligibility review
- Empathic communication
- Client intake
- Appointment scheduling
- Inventory management
- Patient scheduling
- Multi-line phone systems
- Confidentiality
- Charting and clinical documentation
- Multi-line phone operations
- Microsoft office
- Employee training
- Customer service
- Maintaining client records
- Active listening
- Problem-solving
- De escalation tactics
- Data confidentiality
- Collaboration and teamwork
- Workflow management
- Career development
- Attention to detail
- Client screening
- Document management
- Coping techniques
- Report preparation
- Cultural sensitivity
- Application processes
Timeline
Eligibility Specialist
Department of Human Services
06.2024 - 10.2024
RETURNS PROCESSOR
QVC
02.2023 - 08.2023
INTAKE SPECIALIST
TRINITY CONSULTING, LLC
03.2021 - Current
MATERIAL HANDLER
SOUTH EASTERN
09.2020 - 08.2021
YOUTH MENTOR
BOYS & GIRLS CLUB OF AMERICA
03.2020 - 08.2020
Package Handler/ Clerk
UPS
07.2017 - 08.2019
HIGH SCHOOL DIPLOMA - undefined
WILSON HIGH SCHOOL
Computer Programming
ALLEN UNIVERSITY