Anam Zaeni Muhammad Hussain

• Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

• Increased client engagement in treatment plans by utilizing motivational interviewing techniques and active listening skills.
• I have worked on behalf of clients during meetings with service providers, securing necessary resources for optimal care.
• Interviewed potential clients to confirm eligibility and completed psychosocial assessments.

Certified Medical Terminology Interpreter.

• Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
• Maintained message content, tone, and emotion as closely as possible.
• Interpreted spoken and written languages other than English and vice versa.