Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Generic

YAHAIRA NOBOA

SAINT CLOUD,FL

Summary

Excelled in enhancing patient satisfaction and streamlining appointment processes. Skilled in both administrative duties and chair-side assistance, I effectively improved office efficiency and patient care. Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills. Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers. Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Customer Service Officer

JBP INSTALLRS
St. Cloud, FL
03.2023 - Current
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Provided general administrative support including filing documents, scheduling appointments.
  • Resolved customer issues in an efficient and timely manner.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Dental Assistant

St. Cloud Smiles
2050 Old Hickory Trees St. Cloud Fl
10.2014 - 09.2023
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Used softdent to document and maintain patient information and health background.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Sterilized rooms and prepped equipment and instruments for 50 patient procedures daily
  • Entered patient data into computer system, adhering to strict privacy laws and maintaining high level .
  • Typed patient data into computer system using softdent while following privacy laws and maintaining high-level accuracy.
  • Explained treatment procedures and instructed patients on home care guidelines.

Dental Assistant

Central Florida Orthodontic Specialists
Orlando, FL, FL
10.2013 - 10.2014
  • Handled billing inquiries from insurance companies regarding claims submitted by the office.
  • Took digital X-rays of teeth using radiographic equipment.
  • Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
  • Built loyal patient following and retained return patients by providing empathetic and caring service.
  • Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
  • Took medical and dental history and recorded vital signs of patients.
  • Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.

Education

Dental Assistant - Dental Assisting

Gorda Dental Academy ( 2010-2014)
Orlando, FL
10.2014

High School Diploma -

North Miami High School
Miami, Florida
05.2003

Skills

  • Qualified by over 20 years of experience in providing high-quality customer service
  • Resolved problems and handled customers' complaints, taking care of customers
  • Environment while preserving customer satisfaction
  • COMPUTER SKILLS
  • Internet, Microsoft Office Soft, Dent, and Care stack
  • Credit card payment processing
  • Professional Customer Relations
  • Call Center Operations

Additional Information

. Excellence Customer Service ,Efficiently complete all work assignments in a timely manner. Seeks help when needed, in a non-disruptive, patient and co-operative manner. Demonstrates honest and trustworthy behavior. Accurate attention to details. Excellent team player. Promoted upsells to customers to increase revenue. Ability to multi-task effectively. Experience On Call Center.


Certification

  • Dental asistant , phlebotomy. FULL COSMETIC Licenses.

Timeline

Customer Service Officer

JBP INSTALLRS
03.2023 - Current

Dental Assistant

St. Cloud Smiles
10.2014 - 09.2023

Dental Assistant

Central Florida Orthodontic Specialists
10.2013 - 10.2014

Dental Assistant - Dental Assisting

Gorda Dental Academy ( 2010-2014)

High School Diploma -

North Miami High School
YAHAIRA NOBOA