Johnathan (Justice) Davenport
Detroit,MI
Summary
Greetings and salutations! I am a hardworking and eager to work individual. Recently certified and thoroughly trained in Phlebotomy with a profound background ranging from tutoring children to customer service in banking. Great with multitasking, time management and much more. Devoted to giving every person that your company service adequate care properly and efficiently whilst respecting company standards, demands and regulations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Sykes Enterprises, Incorporated
Lakeland, FL
07.2022 - 08.2022
- At Sykes/Sitel I was a customer service representative that managed government and non-government business bank accounts
- I helped customers make payments, update contact information and manage cards amongst many other things that assures their satisfaction and security.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered inbound calls, chats and emails to facilitate customer service.
- Updated system with order specifics and customer details, preferences, and billing information.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Assistant to Coordinator
Empowerment
Detroit, MI
03.2016 - 09.2016
- MI-Empowerment is a nonprofit organization in Metro Detroit that's geared towards STI/STD testing and educating those of the LGBTQ+ community
- My position was to assist the coordinator, Charlie, with organizing community activities & events
- Greeted visitors, clients and guests in a professional manner.
- Performing outreach with volunteers and other team members building projects & exercises.
- Stocked inventory and ordered office and kitchen supplies.
- Greeted guests and vendors to assist in navigating space.
Education
- - Phlebotomy
Macomb Community College
Warren, MI08-2024
College Degree in Business Management -
Central Michigan University
Mount Pleasant, MI06.2014
High school diploma or GED -
Osborn High School
Detroit, MI06.2008
Skills
Phlebotomy Skills:
Properly trained and qualified in performing quality specimen collection and handling using the Order of Draw, comprehending doctor requisitions while utilizing protective techniques that ensure the safety and privacy of both the phlebotomist and the patient This is done in conjunction with maintaining a professional demeanor and proper bedside manner
Effective Communication: Proficient in conveying information clearly and effectively to various patients, customers and co-workers
Problem Management: Very effective in identifying, analyzing, and resolving issues that arise during operations
Time Management: Effectively managing time to prioritize tasks and meet deadlines
Computer Skills: General proficiency in using computers and related technology
Word Processing: I have proficiency in creating, editing and formatting documents using software like Microsoft Word, Excel, PowerPoint and other programs within & outside Microsoft Windows systems
Typing: With an average typing speed of 65 WPM, I am an exceptionally fast typist, capable of updating systems with accurate data entry
Customer Service & Support: Assisting customers with inquiries, issues, and providing a positive experience
Banking and Financial Services: Knowledge of financial products, services, and banking operations and identifying & preventing fraudulent activities
Project Coordination & Organizing: Involves organizing and managing resources, schedules and information to ensure projects are completed on time and within set budget This also includes event planning; organizing and coordinating events, including logistics and scheduling
Tutoring: With my experience with tutoring children under the age of 10 years of age, It displays my patience with providing educational support and instructions to help others learn
Assessments
- Customer service, Proficient, 06/01/24, Identifying and resolving common customer issues
- Sales skills, Proficient, 06/01/24, Influencing and negotiating with customers
- Data entry: Attention to detail, Proficient, 06/01/24, Maintaining data integrity by detecting errors
- Call center customer service, Proficient, 06/01/24, Demonstrating customer service skills in a call center setting
- Scheduling, Proficient, 06/01/24, Cross-referencing agendas and itineraries to avoid scheduling conflicts
- Written communication, Proficient, 06/01/24, Best practices for writing, including grammar, style, clarity, and brevity
- Work motivation, Proficient, 06/01/24, Level of motivation and discipline applied toward work
- Basic computer skills, Proficient, 06/01/24, Performing basic computer operations and troubleshooting common problems
- Customer focus & orientation, Completed, 06/01/24, Responding to customer situations with sensitivity
Languages
English
Native/ Bilingual
French
Limited
Spanish
Elementary
Certification
- AHA CPR & AED Certification - 5/2024
- Macomb Comm. College Phlebotomy Certification - 8/2024
Affiliations
Outside of a professional settings I am knowing for being supportive, compassionate, understanding, loving, courageous and brave. Very family oriented and valuing the friendships I have obtained for close to 20 years. My hobbies include being of service to those around me, gaming & gaming photography, listening to music, reading, watching TV shows & documentaries, cooking and simply learning new things in general to keep my mind moving. I don't believe in useless information when it's essential to aware about the world that you live in and beyond.
References
References available upon request.
Timeline
Customer Service Representative
Sykes Enterprises, Incorporated
07.2022 - 08.2022
Assistant to Coordinator
Empowerment
03.2016 - 09.2016
- - Phlebotomy
Macomb Community College
College Degree in Business Management -
Central Michigan University
High school diploma or GED -
Osborn High School