Summary
Overview
Work History
Education
Skills
Languages
Education and Training
Timeline
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Ines  Alaiydi

Ines Alaiydi

Lexington,KY

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Newly Certified Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture and special collection techniques. Quick to build rapport with patients and successful at reducing patients' anxiety or discomfort. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Outgoing student pursuing flexible Full-time employment with weekend and evening shift options.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Walgreens
Lexington, KY
12.2021 - Current
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Developed positive relationships with customers through friendly interactions.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Stocked shelves with merchandise when needed.
  • Performed other duties as assigned by management.
  • Accepted cash and credit card payments, issued receipts and provided change.

Cashier Assistant

Krispy Kreme
Lexington, KY
01.2020 - 12.2021
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Stocked shelves with merchandise when needed.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Performed other duties as assigned by management.

Cook Shift Leader

Arby's
Lexington, KY
01.2017 - 01.2020
  • Communicated effectively with waitstaff about menu changes or specials offered throughout the day.
  • Checked freshness of ingredients daily, rotated stock and discarded any out-of-date items.
  • Maintained cleanliness of kitchen areas, including counters, refrigerators, equipment and floors.
  • Operated grills, ovens and fryers in order to prepare foods such as meats, vegetables and fish.
  • Cooked special meals for customers with allergies or dietary restrictions upon request.
  • Performed regular maintenance tasks on kitchen equipment such as sharpening knives or cleaning ovens.

Education

Associate Degree in Phlebotomy - Phlebotomy

Bluegrass Community And Technical College
08-2024

High School Diploma -

Henry Clay High School
09-2019

Skills

  • Blood collection
  • Labeling and Documentation
  • Motivational Skills
  • Phlebotomy Equipment Usage
  • Specimen handling
  • Communication abilities
  • Capillary puncture
  • Sample storage
  • Pediatric phlebotomy
  • Venipuncture Expertise
  • Data Entry

Languages

English
Professional
French
Full Professional
Swahili
Native/ Bilingual
Lagala
Native/ Bilingual

Education and Training

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Timeline

Customer Service Representative

Walgreens
12.2021 - Current

Cashier Assistant

Krispy Kreme
01.2020 - 12.2021

Cook Shift Leader

Arby's
01.2017 - 01.2020

Associate Degree in Phlebotomy - Phlebotomy

Bluegrass Community And Technical College

High School Diploma -

Henry Clay High School