Summary
Work History
Education
Skills
Timeline
Generic

Brandee Nicole Soto

El Paso,Tx

Summary

Compassionate and dependable professional with experience in customer service and direct care roles. Skilled in effective communication, crisis intervention, and tailored support strategies. Committed to promoting client wellbeing and satisfaction through responsive service.

A solid foundation in phlebotomy. Successfully completed rigorous training and demonstrated proficiency in venipuncture and specimen handling. Demonstrated excellent attention to detail and communication skills in clinical settings.

Work History

Customer Service Representative

Maximus
El Paso
2024 - 2026
  • Identified recurring issues and suggested improvements to enhance operational efficiency.
  • Supported training initiatives for new employees, fostering a collaborative team environment.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Direct Care Staff

Oklahoma Treatment Center
Oklahoma
2021 - 2024
  • Assisted clients with daily living activities, fostering independence and enhancing quality of life.
  • Monitored client behavior and reported changes to healthcare team, ensuring timely interventions.
  • Implemented individualized care plans, adapting approaches based on client needs and preferences.
  • Collaborated with interdisciplinary team to develop and refine therapeutic strategies for client improvement.
  • Maintained accurate documentation of client progress and incidents, supporting effective communication among staff.
  • Provided emotional support and encouragement to clients, promoting a positive environment for recovery.
  • Trained new staff on safety protocols and best practices in direct care services, enhancing team efficiency.
  • Conducted routine assessments of client conditions, identifying areas for additional support or resources.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
  • Facilitated recreational activities for patients that promoted socialization, physical activity, and cognitive stimulation.
  • Maintained detailed records of patient progress, ensuring accurate information was readily available for healthcare providers and family members.
  • Managed challenging behaviors effectively using appropriate de-escalation techniques and crisis intervention strategies when necessary.
  • Demonstrated empathy and understanding while addressing the diverse cultural, social, emotional, or intellectual needs of each patient.
  • Utilized active listening skills in order to understand each patient''s unique needs, preferences, and goals for their care plan execution.
  • Monitored and assisted residents through individual service plans.
  • Administered medications accurately and promptly, adhering to medication schedules and physician instructions.
  • Reduced instances of patient injury through vigilant monitoring and timely intervention in high-risk situations.
  • Remained alert to problems or health issues of clients and competently responded.
  • Educated patients on self-care practices with the goal of increasing independence levels where appropriate.
  • Documented vitals, behaviors, and medications in client medical records.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Transported clients to medical and dental appointments to provide support.
  • Developed and implemented individualized care plans to meet individual needs of each client.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.

Customer Service Representative

Full Beauty Brands
El Paso, TX
2020 - 2021
  • Resolved customer inquiries through multiple communication channels, ensuring prompt and accurate responses.
  • Assisted in processing orders, managing returns, and handling billing issues efficiently.
  • Collaborated with team members to enhance customer experience and streamline support processes.
  • Maintained detailed records of customer interactions and transactions within CRM system.
  • Provided product knowledge support, guiding customers in selecting suitable items based on needs.
  • Adapted to new software tools for tracking customer issues and improving service delivery.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Server

Wing Daddy's Sauce House
El Paso
2015 - 2018
  • Delivered exceptional customer service in fast-paced dining environment.
  • Assisted in menu knowledge and product recommendations to enhance guest experience.
  • Collaborated with kitchen staff to ensure timely food preparation and accuracy of orders.
  • Maintained cleanliness and organization of dining and service areas throughout shifts.
  • Trained new servers on company policies, menu items, and service standards.
  • Managed cash handling procedures, ensuring accuracy during transactions and end-of-shift reports.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.

Cashier

Whatabuger
El Paso, TX
2012 - 2015
  • Processed customer transactions efficiently, ensuring accuracy in cash handling and register operations.
  • Assisted customers with inquiries, providing knowledgeable support to enhance their dining experience.
  • Maintained cleanliness and organization of work area, contributing to a positive store environment.
  • Collaborated with team members to manage high-volume periods during peak hours effectively.
  • Provided exceptional customer service, ensuring a welcoming dining experience for all guests.

Education

BLS Certificate -

EMS Training Center
2026

High School Diploma -

El Broady Academy
2013

Phlebotomy Technician -

Phlebotomy Training Specialists
2025

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Venipuncture
  • Blood collection techniques
  • Health and safety
  • Emergency response training
  • Blood collection
  • Time management
  • Patient care
  • Compassionate care
  • First aid and safety

Timeline

Customer Service Representative

Maximus
2024 - 2026

Direct Care Staff

Oklahoma Treatment Center
2021 - 2024

Customer Service Representative

Full Beauty Brands
2020 - 2021

Server

Wing Daddy's Sauce House
2015 - 2018

Cashier

Whatabuger
2012 - 2015

BLS Certificate -

EMS Training Center

High School Diploma -

El Broady Academy

Phlebotomy Technician -

Phlebotomy Training Specialists

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