Sierra Smith
Anniston,AL
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
The UPS Store Inc.
Anniston, AL
08.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Cashier/Customer Service
Sam's Club
Oxford, AL
08.2021 - 12.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Kennel Worker
League for Animal Welfare
Anniston, AL
09.2020 - 05.2021
- Cleaned and disinfected cages, kennels, runs, and animal holding areas.
- Greeted customers and provided information about services offered by the kennel.
- Provided food, water, and bedding for animals in care.
Education
National Phlebotomy Certification - Phlebotomy
Core Medical Training Center
Oxford, AL06-2024
High school or equivalent -
Oxford High School
05.2021
Skills
- Paperwork Processing
- Account updating
- Complaint resolution
- Venipuncture
- Specimen Preparation
- Blood collection
- Medical terminology knowledge
- Straight Stick (Vacutainer)
- Butterfly/ Wingtip Collection
- Finger Stick Collection
- Proper Tourniquet tying
- Proper Patient Identification
- Blood Culture Collection
- Knows order of draw and uses it in every draw situation
- Use of a centrifuge
- Knows the difference between STAT, ROUTINE, AND TIMED Testing and will prioritize STAT orders
- Can work in fast paced environments
- Will make every effort to pick the proper needle size for every patient
Certification
- National Phlebotomy Certification
Timeline
Customer Service Representative
The UPS Store Inc.
08.2023 - Current
Cashier/Customer Service
Sam's Club
08.2021 - 12.2021
Kennel Worker
League for Animal Welfare
09.2020 - 05.2021
National Phlebotomy Certification - Phlebotomy
Core Medical Training Center
High school or equivalent -
Oxford High School