Kimberly Brazil
Atascadero
Summary
Dedicated customer service representative with proven skills in problem-solving and complaint resolution. Experienced in managing customer inquiries and ensuring high satisfaction levels through effective communication and relationship-building.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Delta Liquid Energy
Paso Robles
07.2021 - Current
- Assisted customers with inquiries regarding propane services and products.
- Resolved customer complaints by providing effective solutions and support.
- Processed customer orders accurately using company software systems.
- Coordinated with delivery teams to ensure timely service fulfillment.
- Educated customers on safety practices for propane usage and storage.
- Maintained accurate records of customer interactions and transactions.
- Collaborated with team members to improve service efficiency and quality.
- Provided feedback to management on service challenges and customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Identified opportunities for upselling additional products or services based on customer needs.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Updated databases with new and modified customer data.
- Supported sales team members to drive growth and development.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Project Coordinator
Solarponics, Inc.
Atascadero
03.2006 - 05.2021
- Coordinated project timelines and resources for solar energy installations.
- Monitored project milestones to ensure adherence to deadlines and deliverables.
- Collaborated with cross-functional teams to streamline project workflows effectively.
- Provided direction, guidance and support to team members throughout the duration of projects.
- Coordinated with department leads to identify and outline solutions to client-specified challenges.
- Assessed, monitored and reported on work progression.
- Organized project documentation and maintained records for compliance purposes.
- Assisted in scheduling meetings and preparing agendas for project discussions.
- Collaborated with senior leadership on strategic planning initiatives related to future projects.
Education
High School Diploma -
San Luis Obispo High Schol
San Luis Obispo06-1987
Skills
- Customer service
- Complaint resolution
- Customer engagement
- Technical assistance
- Order processing
- Data entry
- Documentation
- Paperwork processing
- Clerical support
- Banking support
- Opening and closing accounts
- Scheduling
- Time management
- Task prioritization
- Multitask management
- Effective communication
- Active listening
- Conflict resolution
- Problem solving
- Dependable punctuality
- Assertiveness
- Office equipment proficiency
- Data collection
- Documentation oversight
- Propane safety
- Scheduling
- Paperwork processing
- Data entry
- Administrative support
- Opening and closing accounts
Timeline
Customer Service Representative
Delta Liquid Energy
07.2021 - Current
Project Coordinator
Solarponics, Inc.
03.2006 - 05.2021
High School Diploma -
San Luis Obispo High Schol