Kierra Kearney
Fort Lauderdale
Summary
Dynamic customer service professional with a proven track record at Nations Benefits , excelling in relationship building with customers and successful performance through my years of knowledge and experiences . I enjoy working with people as it shows in most of my work experiences dealing with customers. I’m looking to transition my current skills into the medical field where I can care for people rather than selling and providing customer service. I’m looking to transition into patient care . Receiving certification in phlebotomy shows my proficiency, dedication and attentiveness to the program and learning the role of patient care.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Rentokil North America
Reading
03.2023 - Current
- assist with keeping homes, condominium, and businesses safe and protected from nuisance pest
- schedule appointments for professional pest technicians and inspectors to go out and earn their commission by taking care of any active or inactive pest issues the customer may have like a team player should
- Payment processing
- focus on several goals each month which is successful reaching required metrics
- Creating prospects
- Quality assurance
- Average handling time/ time management
- Customer satisfaction
Member Experience Advisor
NationsBenefits
Plantation
07.2022 - 02.2023
- Strive to deliver the best quality of customer service
- Answering inbound calls
- Offered assistance to geriatric patients
- In this field I assist elderly members with utilizing their benefits that are provided by their insurance company as well as inform them of their benefits balance, active debit cards and much more
- It is very important to me to continue to grow and elevate mentally and emotionally
- Consulted with customers regarding needs and addressed concerns.
- Provided exceptional customer service to members, addressing inquiries and resolving issues in a timely manner.
Customer Service Representative
Verizon
12.2021 - 06.2022
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Provided exceptional customer service to ensure customer satisfaction.
Receiving Associate
Burlington Stores
Hollywood
09.2020 - 04.2021
- Stocked shelves with newly arrived inventory and removed outdated items
- Tracked inventory levels, handling aspects of shipping and receiving and kept accurate records.
- Requisitioned and stored shipping materials and supplies to maintain inventory of stock.
- Ensured compliance with safety regulations while working in the receiving area.
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
- Organized backroom storage areas by item type in order to maximize space utilization.
Sales Associate
Target
Plantation
10.2019 - 02.2020
- Cashier/sales associate
- Collect carts
- Sanitation
- Organized stockroom shelves according to size, color or style.
- Collected payments and provided accurate change.
- Greeted customers and provided exceptional customer service.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Restocked shelves as needed to ensure sufficient inventory levels.
Front Desk Receptionist (Volunteer)
Days Inn
Fort Lauderdale
05.2017 - 08.2019
- Check in and check out guest
- House keeping(cleaning)
- Regularly room check up
Cashier/Customer Service
Jcpenney
Plantation
04.2017 - 06.2019
- Customer service
- handled tasks efficiently
- stocked/ inventory
- Answered customer inquiries regarding store policies and procedures.
- Adhered to social distancing protocols and wore mask or face shield.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Ensured compliance with all safety regulations within the store environment.
Education
Graduate Certificate - Phlebotomy
Cambridge College
Boynton Beach, FL04-2025
High School Diploma -
Stranahan High School
Fort Lauderdale, FL06-2020
Some College (No Degree) - Medical Assistant Technician
Florida Career College
Miami, FLSkills
- Phlebotomy
- Adobe
- Microsoft office
- Customer support
- Marketing
- Over 30 stick
- Venipuncture and capillary puncture
- Customer Service
- Basic math
- Analysis skills
- QuickBooks
- Blood borne pathogens standards
- Order of draw
- Blood collection & handling safety
- PPE and isolation procedures
- Vacutainer draw
- Vital signs
- Accurate patient identification
- Glucose testing
- Manual Blood pressure testing
- Team player
- Phlebotomy techniques
Certification
Phlebotomy
Timeline
Customer Service Representative
Rentokil North America
03.2023 - Current
Member Experience Advisor
NationsBenefits
07.2022 - 02.2023
Customer Service Representative
Verizon
12.2021 - 06.2022
Receiving Associate
Burlington Stores
09.2020 - 04.2021
Sales Associate
Target
10.2019 - 02.2020
Front Desk Receptionist (Volunteer)
Days Inn
05.2017 - 08.2019
Cashier/Customer Service
Jcpenney
04.2017 - 06.2019
Graduate Certificate - Phlebotomy
Cambridge College
High School Diploma -
Stranahan High School
Some College (No Degree) - Medical Assistant Technician
Florida Career College