Bridget Black
Cornelia,GA
Summary
Multitasking professional with a customer service and medical background. Seeking to secure a challenging yet rewarding role in customer service or sales. I believe that my strong interpersonal, analytical and organizational skills will allow me to make an impactful presence within these roles.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Windstream
01.2017 - 10.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Participated in training programs to enhance product knowledge and customer service skills.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Medical Assistant
MedLink
05.2024 - 01.2025
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Medical Assistant
Arrendale State Prison
10.2021 - 05.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with inmates through effective communication skills that foster trust in the prisons commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Education
High School Diploma -
East Jackson Comprehensive High School
Jefferson, GAMedical Assistant
North Georgia Nursing Academy
Oakwood, GA08.2021
Skills
- Planning
- Quick Thinker
- Multitasking
- Organizing
- Data analysis
- Microsoft Word
- Researching
- Teams
- Outlook
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Medical terminology
- Vital signs monitoring
- EMR / EHR
- Direct patient care
- Phlebotomy
- Reliable team player
- Electronic health records
- Compassionate
- CPR
- Phlebotomy techniques
- Specimens collection and processing
- Professionalism and ethics
- Insurance verification
- Maintaining confidentiality
Timeline
Medical Assistant
MedLink
05.2024 - 01.2025
Medical Assistant
Arrendale State Prison
10.2021 - 05.2022
Customer Service Representative
Windstream
01.2017 - 10.2017
High School Diploma -
East Jackson Comprehensive High School
Medical Assistant
North Georgia Nursing Academy