Ashley Gordon
Montgomery,AL
Summary
My career objective is to maintain a career in the customer service entry level field as well as to continue school in order to obtain a degree in Business Management, and use the current experience I have in customer service and computer skills to further my future career goal.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Concentrix
01.2019 - 06.2021
- Provided assistance to clients via phone and webcam that purchase tax software regarding issues, questions, or concerns
- Updated customer accounts with required account information
- Educated customers on the usage of the tax software product and benefits
- Resolved payments issues and order disputes
- Position was work from home-seasonal
Customer Service Advisor
Kelly Services
10.2018 - 01.2019
- Assisted clients via phone, email, and chat with issues with account security, refund requests, technical issues, and organizing and managing music libraries
- Schedule in-store reservations for customer interactions
- Position was work from home-seasonal
Customer Service Representative
11.2014 - 10.2018
- Assisted customers by phone with issues regarding billing, making changes to existing services, disconnecting services, and transferring of services
- Responsibilities also included assisting in the administering of certification testing during new hire employee training
- Currently assisting other customer service agents with difficult calls, de-escalating, and how to maintain the one call resolution attitude
- Sykes
Store Lead Manager
06.2021 - 1 1
- Management, Assisting customer's with making purchases, processing online orders for customer pickups, and receiving and processing freight for replenished items and back stock
- Opening and closing store before and after business operations.
- The Children’s Place
Managed Care Representative
BroadPath Healthcare
10.2022 - Current
Education
Criminal Justice
Strayer University
Montgomery, AL01.2024
Selma High School
Selma, AL05.2003
Skills
- Marketing
- Project Management
- Budget Planning
- Social Media
- Planning
Timeline
Managed Care Representative
BroadPath Healthcare
10.2022 - Current
Store Lead Manager
06.2021 - 1 1
Customer Service Representative
Concentrix
01.2019 - 06.2021
Customer Service Advisor
Kelly Services
10.2018 - 01.2019
Customer Service Representative
11.2014 - 10.2018
Criminal Justice
Strayer University
Selma High School