Anand Chavan
Pune,India
Summary
Looking for a challenging career, where there is scope for demonstration, always on a look out for a positive & bigger outlook, thrive on Imagination & passion, Rigorous thinking and boundless curiosity, Sets level & standards that exceed expectations, Have fun attitude is everything. A Learner for Life.
Overview
15
15
years of professional experience
Work History
Sr. Executive - P&C Insurance
EXL Services India Pvt Ltd
11.2023 - Current
- Working as underwriter assistance to perform making New Business quote, Renewals, Endorsement and Cancellation.
- Collaborated with underwriters to ensure accurate risk evaluation, optimizing premium rates for both company profitability and client affordability.
- Facilitated smooth policy renewals by proactively identifying and addressing potential issues before they escalated, ensuring client satisfaction.
- Managed a large volume of incoming quote requests, prioritizing tasks effectively to meet tight deadlines consistently.
- Creating New Business Auto Quote's as per customer requirement with specified coverages.
- Policy Endorsement to update customer profile on the policy.
- Performs Policy Cancellation as per customer request
Sr. Executive - P&C Insurance
WNS Global
09.2019 - 11.2023
- Evaluate clients’ property and casualty insurance needs through detailed discussions, assessing risk
- Design and customize insurance policies to suit individual client needs, including setting up appropriate coverage limits and deductibles
- Present and explain insurance policy options to clients, highlighting benefits, exclusions, costs, and any other relevant information
- Process new insurance, amendments to existing policies, renewals, ensuring all client information is accurate and up-to-date
- Negotiate policy terms and premiums with insurance underwriters on behalf of clients to secure the best possible terms
- Handle claims processing, assisting clients in submitting claims and acting as an intermediary between the client and the insurance company to ensure a fair settlement
- Develop and maintain professional relationships with clients, providing ongoing support and advice on property and casualty insurance matters
- Conduct risk assessments for properties and businesses, recommending risk management strategies or additional coverages to mitigate potential losses
Sr. Executive - Customer Service
Virtusa Consulting India Pvt Ltd (Amdocs)
04.2017 - 02.2019
- Served as point-person for support requests with clients and vendors
- Working as a L1 support (Order to Activation) for AT&T Enterprise customers
- Provide real time support on Billing, technical, contact details update etc
- To client
- Coordination between Provisioning & Sales teams to get/provide the information
- Chat with Sales team and Provisioning team via Q chat messenger to resolve inquiry within SLA
- Conducting quality coaching to team and same has reported to client
Executive
EXL Services
09.2013 - 08.2016
- Company Overview: British Gas (UK's Leading supplier of gas and electricity) Process: Withdrawals
- EXL has contract with British Gas who is leading utility supplier in UK
- To confirm withdrawal of customer's account from supplier by analyzing and verifying payments, consumption and complaint
- British Gas (UK's Leading supplier of gas and electricity) Process: Withdrawals
- EXL has contract with British Gas who is leading utility supplier in UK
Account Assistant
BABA Infotech Pvt Ltd
08.2010 - 09.2013
- Provided clerical support to all accounting professionals in department
- Monitored status of accounts receivable and payable to facilitate prompt processing
Education
Bachelor of Commerce - Banking and Finance
S.M Joshi College Hadapsar
Pune01.2010
H.S.C. -
Dnyanpraboshini Jr College
Hadapsar Pune01.2006
S.S.C. -
V.S.M Vidyalaya Fatima Nagar
Pune01.2004
Skills
- Customer service
- Analytical thinking
- Policy renewals
- Property insurance
- Auto insurance
- Policy adjustment
- Underwriter collaboration
- Task prioritization
Personal Information
- Date of Birth: 09/13/87
- Marital Status: Married
- Address - Samarth Niwas Plot No 27 Malwadi Kolwadi Pune 412110
- Passport No - U9116716
- Valid Till - 16/03/2031
Disclaimer
I hereby declare that the above information is true and complete to the best of my knowledge.
Timeline
Sr. Executive - P&C Insurance
EXL Services India Pvt Ltd
11.2023 - Current
Sr. Executive - P&C Insurance
WNS Global
09.2019 - 11.2023
Sr. Executive - Customer Service
Virtusa Consulting India Pvt Ltd (Amdocs)
04.2017 - 02.2019
Executive
EXL Services
09.2013 - 08.2016
Account Assistant
BABA Infotech Pvt Ltd
08.2010 - 09.2013
Bachelor of Commerce - Banking and Finance
S.M Joshi College Hadapsar
H.S.C. -
Dnyanpraboshini Jr College
S.S.C. -
V.S.M Vidyalaya Fatima Nagar
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