Summary
Overview
Work History
Education
Skills
Timeline
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Mary Kenslow

Kingman,AZ

Summary

To obtain a rewarding and challenging position with a stable company that would present the opportunity for advancement and utilize my numerous transferrable skills.

Overview

21
21
years of professional experience

Work History

Sr. Customer Service Rep-Licensed Insurance Agent

Wawanesa
San Diego, CA
02.2016 - 01.2024
  • Answer 60+ calls a day to provide service for customers and agents
  • Underwrite policies for quality and accuracy
  • Trained in Auto and Home Correspondence, and Help Queue
  • Process daily reports for efficiency.
  • Currently have P 7 C license in California

Customer Special Services/Licensed Insurance Agent

The Hartford
Santee, CA
05.2008 - 12.2015
  • Answer 60+ calls a day to provide service for customers and agents
  • Underwrite policies for quality and accuracy
  • Peer coaching
  • Process reports
  • I write policies and assist agents with issuing and quoting new business
  • I’m also trained in escalated calls, live chat and send out stats daily to my team
  • Licensed in over 30 states.

Southwest Kidney Institute, PLC
Tempe, AZ
02.2003 - 05.2006
  • General Ledger Entries, Bank Reconciliation’s Month and Year End Closing, Payroll and Benefits, Accounts Payable, Accounts Receivable and Deposits

Education

Vocational - <ul><li>Accounting</li><li>Data Entry</li><li>Administrative Assistant</li></ul>

Career Point Business School
01.1994

Skills

  • Policy Renewals
  • Customer Service
  • Customer follow-up
  • Policy Knowledge
  • Policy writing

Timeline

Sr. Customer Service Rep-Licensed Insurance Agent

Wawanesa
02.2016 - 01.2024

Customer Special Services/Licensed Insurance Agent

The Hartford
05.2008 - 12.2015

Southwest Kidney Institute, PLC
02.2003 - 05.2006

Vocational - <ul><li>Accounting</li><li>Data Entry</li><li>Administrative Assistant</li></ul>

Career Point Business School

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Mary Kenslow