Mary Kenslow
Kingman,AZ
Summary
To obtain a rewarding and challenging position with a stable company that would present the opportunity for advancement and utilize my numerous transferrable skills.
Overview
21
21
years of professional experience
Work History
Sr. Customer Service Rep-Licensed Insurance Agent
Wawanesa
San Diego, CA
02.2016 - 01.2024
- Answer 60+ calls a day to provide service for customers and agents
- Underwrite policies for quality and accuracy
- Trained in Auto and Home Correspondence, and Help Queue
- Process daily reports for efficiency.
- Currently have P 7 C license in California
Customer Special Services/Licensed Insurance Agent
The Hartford
Santee, CA
05.2008 - 12.2015
- Answer 60+ calls a day to provide service for customers and agents
- Underwrite policies for quality and accuracy
- Peer coaching
- Process reports
- I write policies and assist agents with issuing and quoting new business
- I’m also trained in escalated calls, live chat and send out stats daily to my team
- Licensed in over 30 states.
Southwest Kidney Institute, PLC
Tempe, AZ
02.2003 - 05.2006
- General Ledger Entries, Bank Reconciliation’s Month and Year End Closing, Payroll and Benefits, Accounts Payable, Accounts Receivable and Deposits
Education
Vocational - <ul><li>Accounting</li><li>Data Entry</li><li>Administrative Assistant</li></ul>
Career Point Business School
01.1994
Skills
- Policy Renewals
- Customer Service
- Customer follow-up
- Policy Knowledge
- Policy writing
Timeline
Sr. Customer Service Rep-Licensed Insurance Agent
Wawanesa
02.2016 - 01.2024
Customer Special Services/Licensed Insurance Agent
The Hartford
05.2008 - 12.2015
Southwest Kidney Institute, PLC
02.2003 - 05.2006
Vocational - <ul><li>Accounting</li><li>Data Entry</li><li>Administrative Assistant</li></ul>
Career Point Business School