IGA SAWCZUK
Pompano Beach,FL
Summary
Licensed Florida Health Insurance Agent with nearly three years of experience supporting health insurance enrollments, policy renewals, customer retention, payment processing, and Marketplace (ACA) applications. Skilled at building client relationships, resolving issues, and educating customers on healthcare coverage options. Strong communication, organizational, and multitasking abilities with a commitment to exceptional customer service.
Professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and a proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative & Licensed Health Insurance Agent
Leverage Health Options LLC
1000 NW 65TH AVE, FT LAUDERDALE FL 33309
10.2023 - 06.2026
- Assisted clients with health insurance enrollments, policy changes, renewals, and coverage questions.
- Processed Marketplace (ACA) and Limited Medical plan applications.
- Supported customer retention efforts and resolved client concerns.
- Managed premium payments, documentation, and account updates.
- Collaborated with licensed agents to ensure accurate and timely policy enrollment.
- Maintained confidentiality and compliance with insurance regulations.
- Handled high-volume phone communications while providing excellent customer service.
Hostess
Bombay Darbar
1521 E LAS OLAD BLVD, FT LAUDERDALE, FL 33301
02.2022 - 09.2023
- Delivered exceptional customer service in a fast-paced environment.
- Managed guest reservations, seating arrangements, and customer concerns.
- Coordinated with team members to ensure efficient daily operations.
Education
Associate of Arts - Mechanical Engineering
Palm Beach State College
4200 CONGRESS AVE, LAKE WORTH, FL 3346112.2026
High School Diploma -
Boca Raton Community High School
1501 NW 15TH CT, BOCA RATON, FL 3348605.2023
Skills
- Health Insurance Enrollment
- Customer Service
- Client Retention
- Payment Processing
- Policy Renewals
- Data Entry
- Problem Solving
- Time Management
- Active listening
- Critical thinking
Accomplishments
• Earned Florida 2-40 Health Insurance Agent License while working full-time.
• Supported health insurance enrollment, renewal, and retention services for a diverse client base.
• Obtained Pharmacy Technician and ECG Technician certifications in 2023.
• Delivered volunteer instruction in CPR, AED operation, and bleeding control.
• Balance full-time employment with ongoing college education.
Certification
- Florida Health Insurance Agent License (2-40), License #G260157 (2025)
- Certified Pharmacy Technician (2023)
- Certified ECG Technician (2023)
Languages
English
Native or Bilingual
Polish
Native or Bilingual
Spanish
Limited Working
Timeline
Customer Service Representative & Licensed Health Insurance Agent
Leverage Health Options LLC
10.2023 - 06.2026
Hostess
Bombay Darbar
02.2022 - 09.2023
Associate of Arts - Mechanical Engineering
Palm Beach State College
High School Diploma -
Boca Raton Community High School