Milagrito (Milly) Aponte
Staten Island,NY
Summary
Healthcare enrollment and member services professional with over 15 years of healthcare experience, including 10 years with Fidelis Care assisting individuals and families with selecting and enrolling in health coverage. Experienced in Medicaid Managed Care and NY State of Health Marketplace enrollment. Known for simplifying complex insurance information, building strong provider relationships, and helping members make confident healthcare decisions.
Overview
25
25
years of professional experience
Work History
Health Benefit Representative
Fidelis Care
Staten Island, NY
01.2016 - Current
- Assist individuals and families with selecting and enrolling in Medicaid and Marketplace health plans.
- Educate members on deductibles, copays, coinsurance, and out-of-pocket costs so they can make informed coverage decisions.
- Helped enroll more than 1,000 individuals into appropriate health insurance coverage.
- Maintain approximately 95% member satisfaction through clear communication and problem resolution.
- Build relationships with healthcare providers and community organizations to improve enrollment access.
Administrative Assistant
United Care Medical / Apex Sports Therapy & Rehab
Staten Island, NY
01.2007 - 01.2016
- Provided administrative and patient support within a pain management and physical therapy practice.
- Managed scheduling, patient intake, and medical records while maintaining HIPAA compliance.
- Coordinated appointments and assisted patients with insurance-related questions.
Chiropractic Assistant
William Bongiorno Chiropractic Clinic
Staten Island, NY
01.2001 - 01.2007
- Assisted physician with chiropractic treatments and patient care procedures.
- Educated patients on exercises and wellness practices to support recovery.
- Maintained patient scheduling and organized records.
Education
High School Diploma -
New Dorp High School
Staten Island, NY06-1995
Medical Office Assistant Certificate -
Franklin Career Institute
Brooklyn, NYSkills
- Medicaid Managed Care
- NY State of Health Marketplace Enrollment
- Open Enrollment & Special Enrollment Periods
- Member Eligibility Verification
- Health Plan Education & Plan Comparison
- Community Outreach & Enrollment Support
- HIPAA Compliance
- Health Insurance Enrollment
- Bilingual Member Assistance
- Provider Relationship Management
- Customer Satisfaction & Issue Resolution
- CRM Systems & Data Entry
- Microsoft Office (Word, Excel, Outlook)
- Problem Solving & Conflict Resolution
Accomplishments
- Consistently assist members during Open Enrollment and Special Enrollment Periods.
- Provide education on Medicaid Managed Care and Marketplace plan options.
- Support community outreach initiatives to increase awareness of available health coverage.
- Guide members through eligibility documentation and application completion.
Languages
English & Spanish (Fluent)
Timeline
Health Benefit Representative
Fidelis Care
01.2016 - Current
Administrative Assistant
United Care Medical / Apex Sports Therapy & Rehab
01.2007 - 01.2016
Chiropractic Assistant
William Bongiorno Chiropractic Clinic
01.2001 - 01.2007
High School Diploma -
New Dorp High School
Medical Office Assistant Certificate -
Franklin Career Institute