Tatiana Alicea
Staten Island,NY
Summary
Well-qualified benefits team player well-versed in comparing plans, writing reports and explaining benefits. Excellent communication, organizational and multitasking abilities. Demonstrated success in building long-lasting relationships with employers. Highly knowledgeable about different benefit service plans, cost-sharing strategies and market trends. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Health Benefit Representative
Fidelis Care New York
08.2013 - 09.2022
- Prepared thorough reports outlining plan performance.
- Met with clients to develop employee cost-sharing strategies.
- Processed enrollment paperwork and benefits forms.
- Collaborated effectively with sales, HR and payroll representatives.
- Answered questions about eligibility determinations and plan options.
- Put together reports and trend models to advise clients on best plan options.
Personal Banker
Citibank
02.2007 - 08.2013
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Promoted financial products by maintaining excellent service offering knowledge.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Achieved consistent recognition as top sales performer.
- Conducted detailed financial reviews for business clients to sell appropriate products to fit clients needs.
Education
Bachelor of Accountancy - Accounting And Business Management
Fundacion Universitaria Tecnologico Comfenalco
Cartagena, ColombiaSkills
- Health Insurance Industry Knowledge
- Eligibility Determinations
- Valid Driver's License
- Performance Improvement
- Health Insurance Sales
- Sales Presentation
- Client Retention
- Time Management
- Marketing Techniques
- HIPAA Guidelines
- Insurance Products
- Medicaid Application
Fluent in writing and speaking Spanish
I'm a bilingual individual fluent in English and Spanish.
Languages
Spanish
Native or Bilingual
Timeline
Health Benefit Representative
Fidelis Care New York
08.2013 - 09.2022
Personal Banker
Citibank
02.2007 - 08.2013
Bachelor of Accountancy - Accounting And Business Management
Fundacion Universitaria Tecnologico Comfenalco