Driven Benefits Advisor with 6.5 years of experience offering personalized, courteous service. Expert at managing insurance sales cycle, prospecting and follow-up support. Skillful in advising current and potential clients on insurance coverage plans and processing applications, payments and corrections. Resourceful and versatile professional with reputation for consistently achieving aggressive sales goals.
Hi, I’m
Olivia Reese
Newark,NJ
Summary
Overview
8
years of professional experience
1
Certification
Work History
eHealth Inc
Carrier Benefit Advisor
07.2023 - Current
Job overview
- Achieved a 98% customer satisfaction rate by providing excellent and proficient service in all measurements, including Retention, Compliance, and Sales Mastery
- Finalized sales and collected necessary deposits.
- Ensured compliance with Centers for Medicare and Medicaid Services (CMS) Medicare
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
Self-employed
Brand Influencer
03.2016 - Current
Job overview
- Created compelling and authentic content across various platforms, including social media posts, videos, and blog articles, resulting in a 20% increase in brand engagement and a 15% growth in audience reach
- Formulated high-quality written storytelling and visual content for social media campaigns.
- Posted testimonials, promotional content and consumer experiences to social media platforms to garner comments and likes.
- Maintained social media accounts by keeping content engaging, fresh, educational and entertaining.
Justworks
Sales Development Associate
10.2021 - 07.2022
Job overview
- Conducted market research to develop an understanding of trends within the industry which resulted in identifying a new market opportunity worth $XX million
- Developed a sales strategy that increased potential buyer engagement by 15%
- Qualified 100 discovery and demo meetings for account executives, leading to an increase in sales by $1M.
- Developed and maintained positive relationships with key decision-makers and influencers.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Utilized multiple CRM's to manage sensitive client information and update existing and new client profiles.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Joy Of Life Adult Day Care
Admin Assistant/ Activities Assistant
09.2019 - 01.2020
Job overview
- Managed medical files for 60 patients, ensuring all documents were up-to-date and compliant with HIPAA regulations
- Engaged residents through events, small groups, and personal attention.
- Provided emotional support and companionship to improve quality of life for residents.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
- Evaluated supplies and requested purchases to meet activity plans.
- Planned and prepared meals to supply residents with nutritious and appealing meals.
- Developed and monitored budgets for recreational activities.
- Prepared reports for management regarding status and progress of recreational activities.
Education
Montgomery CollegeTakoma Park, MD
Associate of Arts from Communications
University Overview
- Elected to Secretary for Student Government Council
Bloomfield High SchoolBloomfield, NJ
High School Diploma
University Overview
- National Honor Society Member
- Students Against Destructive Decisions Member
Merit America
Certificate from Tech Sales
University Overview
- Professional Development: Google Project Management Certification
- Professional Development: Salesforce Sales Development Representative
Skills
- Product Knowledge
- Health Insurance Industry Knowledge
- Carrier Relations
- Analytical Approach
- Customer Needs Assessments
- Customer Interaction
- Compliance Requirements
- Sales Campaigns
- G Suite
- Strategic Outreach
- CRM Tracking
- Visual Storytelling
- Content Development
- Social Media and Promotions
- Social Media Posting
- Administrative Support
- Content Strategy
- Coupon Handouts
- Community Engagement
- Microsoft Office
- Growth Strategies
- Email Writing
- Product Research
- Desktop Communications Software
- Cold Calling
- G Suite
- Strategic Outreach
- CRM Tracking
- Visual Storytelling
- Interpersonal Communication Skills
- Sales Team Collaboration
- Client Needs Assessment
- Email Marketing Campaign
- Outbound Sales Management
- Establishing Records
- Social Media Networking
- Sales Process Management
- Relationship Development
- Lead Prospecting
- Pipeline Growth
- G Suite
- Strategic Outreach
- CRM Tracking
- Visual Storytelling
- Critical Thinking
- Complex Problem-Solving
- Proposal Preparation
- Form Completion and Submission
- Medicare Compliance
Certification
Life Insurance ProducerHealth & Accident Insurance Producer
Writer, author, photography, reading
Writer, author, photography, reading
Creative writer and self published author. a love for reading and taking pictures of nature and places.
Availability
See my work availability
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Available
monday
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morning
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Quote
In business, you're the Chief Salesman.Create a sense of demand, rather than waiting to have demand.
Timeline
Carrier Benefit Advisor
eHealth Inc
07.2023 - Current
Sales Development Associate
Justworks
10.2021 - 07.2022
Admin Assistant/ Activities Assistant
Joy Of Life Adult Day Care
09.2019 - 01.2020
Brand Influencer
Self-employed
03.2016 - Current
Montgomery College
Associate of Arts from Communications
Bloomfield High School
High School Diploma
Merit America
Certificate from Tech Sales
Life Insurance ProducerHealth & Accident Insurance Producer
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