Steven Dearing
Rochester,IL
Summary
Dynamic Benefit Value Advisor at HCSC - Blue Cross Blue Shield of Illinois, adept at enhancing client relationships and service delivery. Proven problem-solver with strong compliance knowledge, consistently adapting to client needs. Skilled in teamwork and project management, driving efficiency improvements while maintaining high service standards. Committed to continuous professional development.
Overview
10
10
years of professional experience
Work History
Benefit Value Advisor
HCSC - Blue Cross Blue Shield of Illinois
06.2021 - Current
- Engaged with clients to build relationships and enhance service delivery.
- Maintained accurate documentation of client interactions and follow-ups.
- Adapted quickly to changing priorities and client requests.
- Collaborated with team members to streamline processes for improved efficiency.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Enhanced advisor skills and knowledge through continuous professional development program, elevating service quality.
Automotive Technician
Green Nissan
07.2015 - 03.2020
- Conducted routine maintenance services such as oil changes, tire rotations, and brake inspections.
- Utilized diagnostic tools and equipment to identify vehicle issues accurately and efficiently.
- Collaborated with team members to streamline repair processes and enhance service delivery.
- Ensured compliance with industry regulations and manufacturer guidelines during all repair procedures.
- Maintained organized work area to promote safety and efficiency within the shop environment.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
Education
GED -
Urbana Adult Education
Urbana, ILSkills
- Time management
- Problem-solving
- Client engagement
- Compliance requirements
- Research
- Customer service
- Active listening
- Product knowledge
- Project management
- Regulatory compliance
- Teamwork and collaboration
- Multitasking
Timeline
Benefit Value Advisor
HCSC - Blue Cross Blue Shield of Illinois
06.2021 - Current
Automotive Technician
Green Nissan
07.2015 - 03.2020
GED -
Urbana Adult Education
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