Joe Huichapa
San Angelo
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. I will do my best to learn and improve at anything that comes my way.
Overview
9
9
years of professional experience
Work History
Benefit Value Advisor
HCSC, Blue Cross Blue Shield of Texas
San Angelo, TX
06.2025 - 03.2026
- Analyzed data trends to identify opportunities for process improvements and efficiency gains.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Developed strong relationships with clients through regular communication and excellent customer service.
- I was able to find a couple of problems within the system and told the supervisor and the system manager.
Tier 2 Advisor
Concentrix
San Angelo, TX
04.2024 - 05.2024
- Assisted customers with troubleshooting and resolving technical issues.
- Provided remote technical support to users via phone, email, or chat.
- Performed routine system checks to ensure optimal performance of hardware and software.
- Escalated complex issues to Tier 2 Analysts for further investigation.
- Maintained high level of customer satisfaction through timely communication and resolution of issues.
Sales Associate
American Income Life Insurance Company
Waco
12.2023 - 01.2024
- Established personal connections with customers, exceeding customer service expectations.
- Built rapport with clients by providing quality customer service and problem solving.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Roped members into Zoom meetings to explain their benefits they are entitled to.
Roadside Agent
Agero Roadside Assistance
Medford
09.2021 - 05.2022
- Reduced wait times for stranded motorist by swiftly dispatching tow trucks and other support vehicles.
- Managed high call volume while remaining calm and professional, ensuring accurate information was relayed to all parties involved.
- Worked in the hardest department with commercial vehicles and recreational vehicles.
Fraud Prevention Specialist
Sitel
San Angelo
01.2020 - 07.2021
- Reduced fraudulent activities through continuous monitoring of financial transactions and customer behaviors.
- Worked with members to find out fraudulent charges and stop their cards.
- I would get high or perfect QA scores and did my best to assist members.
Crew Member
McDonald's
San Angelo
06.2017 - 12.2019
- Maintained a clean and safe work environment.
- Would manage the kitchen if our kitchen manager called in.
- Was one of the top 5 fastest people working the table.
Education
Associate of Science - General Studies
Howard College
San Angelo, TX05-2023
Skills
- Customer service
- Computer literacy
- Communication skills
- Adaptability
- Conflict Resolution
- Written Communication
- Multitasking
- Time Management
- Call Center Experience
- Analytical thinking
- Decision-making
Timeline
Benefit Value Advisor
HCSC, Blue Cross Blue Shield of Texas
06.2025 - 03.2026
Tier 2 Advisor
Concentrix
04.2024 - 05.2024
Sales Associate
American Income Life Insurance Company
12.2023 - 01.2024
Roadside Agent
Agero Roadside Assistance
09.2021 - 05.2022
Fraud Prevention Specialist
Sitel
01.2020 - 07.2021
Crew Member
McDonald's
06.2017 - 12.2019
Associate of Science - General Studies
Howard College