Yanet E. Rivera
Corpus Christi,TX
Summary
Experienced and detail-oriented healthcare access professional with a strong background in ensuring smooth patient admissions and registration processes. Collaborative and adaptable in achieving organizational objectives. Proficient in patient communication, insurance verification, and data management, consistently providing reliable support in fast-paced environments. Recognized for upholding high standards and delivering exceptional results.
Overview
10
10
years of professional experience
Work History
Patient Access Representative
Driscoll Children’s Hospital
05.2024 - Current
- Experience in high-pressure healthcare environments, excels in Medicaid Managed Care and bilingual both English and Spanish communications
- Consistently achieved high scores in HIPAA audits and has proven a history of improving patient outcomes, enhancing administrative efficiency, customer satisfaction and overall experience in problem resolution
- Using scheduling software to maximize driving time for 13 service coordinators
- Eligibility Verification
- Confirmed Patient Visits
- Created Co-pay Estimates
Service Coordinator
Healthcare Support Agency
10.2018 - 08.2023
- Verification of Eligibility
- Appointment Verification
- Scheduled AR Visits with members
- Coordinate with multiple departments
- Cross Team collaboration
- Provides training of new coordinators
- Managed over 45 incoming calls, emails and updated accounts
Intake Coordinator
Maximum Mobility
02.2017 - 03.2018
- Take Orders
- Help customers over the phone
- Insurance Authorization
- Insurance verification
- Follow up on orders
- Stay connected with Referral
- Hospice Intake Department
- Drop Ship Monthly Supplies
- Managed over 25 customer accounts
Customer Service Rep.
Coastal Bend DME
06.2015 - 02.2017
- .Customer Service
- Answered Phones
- Insurance Authorization
- Insurance verification
- Call Pending Orders @ Dr.'s Office
- Intake
- Made Delivery Tickets
- Managed over 40 customer orders
Education
High School Diploma -
Cornerstone Christian Correspondence School
Townsend, GA08-2018
Skills
- Bilingual
- HIPAA compliance
- Appointment scheduling
- Medicaid managed care
- Insurance verification
- Bilingual communication
- Electronic health records
- Patient engagement
- Cross-functional collaboration
- Customer service
- Data entry accuracy
- Patient check-in
- Patient registration
- Conflict resolution
- Insurance billing
- Various softwares including MS Office, EPIC, TruCare, PeachTree
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Patient Access Representative
Driscoll Children’s Hospital
05.2024 - Current
Service Coordinator
Healthcare Support Agency
10.2018 - 08.2023
Intake Coordinator
Maximum Mobility
02.2017 - 03.2018
Customer Service Rep.
Coastal Bend DME
06.2015 - 02.2017
High School Diploma -
Cornerstone Christian Correspondence School
Similar Profiles
Vanessa SalazarVanessa Salazar
Community Outreach Coordinator at Driscoll Children’s Hospital - Driscoll Health PlanCommunity Outreach Coordinator at Driscoll Children’s Hospital - Driscoll Health Plan
Maribel BalboaMaribel Balboa
Licensed Vocational Nurse at Driscoll Children’s HospitalLicensed Vocational Nurse at Driscoll Children’s Hospital
Isaac DiazIsaac Diaz
Registered Nurse at Driscoll Children’s HospitalRegistered Nurse at Driscoll Children’s Hospital