Bernice Medina
Baytown,TX
Summary
Responsible and detail oriented individual with ability to work in a fast-paced environment seeking position in a well-reputed company, where my knowledge and skills can be further utilized to positively impact daily operations.
Overview
18
18
years of professional experience
Work History
Patient Access Representative
Memorial Hermann
Houston, TX
01.2025 - Current
- Facilitated patient registration and appointment scheduling processes efficiently.
- Managed insurance verification and eligibility checks for incoming patients.
- Collaborated with clinical staff to ensure smooth patient flow.
- Collected co-pays and other payments from patients at time of service.
- Answered phones promptly in a professional manner.
Front Office Clerk
Legacy Community Health
Houston, TX
08.2024 - 12.2024
- Verified customer information by collecting and inputting data into the computer system.
- Greeted customers and answered inquiries in a professional manner.
- Provided excellent customer service to ensure customer satisfaction.
- Processed cash payments and credit card transactions accurately.
- Scheduled appointments for clients and customers with appropriate staff members.
Surgical Scheduler
Binz Surgery Center
Houston, TX
05.2020 - 05.2022
- Responsible for scheduling and coordinating surgeries, procedures, and appointments for the operating room.
- Organized patient records to ensure accuracy of information in the system.
- Verified insurance eligibility and coverage prior to surgery.
- Communicated with patients and family members to provide updates on scheduled dates and times of operations.
- Processed pre-operative orders including lab work, imaging studies and any other required tests prior to surgery date.
- Coordinated with physicians' offices on scheduling changes or cancellations due to emergency cases or patient cancellations.
- Ensured that all necessary documentation was completed accurately prior to surgery date.
- Resolved conflicts in scheduling by working closely with nursing personnel and hospital administration.
- Maintained detailed logs of patient information such as name, procedure type, insurance provider and estimated duration of operation.
Surgery Scheduling Coordinator
Baytown Endoscopy Center
Baytown, TX
12.2015 - 12.2019
- Assisted in the scheduling of surgeries for patients, ensuring accuracy and timeliness.
- Created a database to track patient information, surgery dates and other relevant data.
- Coordinated with medical staff to ensure that all necessary paperwork was completed prior to scheduled procedures.
- Provided support to surgeons by preparing documents needed for surgeries, such as consent forms and discharge instructions.
- Communicated with insurance companies to determine coverage for specific procedures.
- Monitored patient wait times and worked proactively to reduce delays when possible.
- Answered telephones, screened calls, and directed inquiries to the appropriate staff member.
- Processed payments from clients in a timely manner.
Referral Coordinator
University General Hospital
Houston, TX
08.2014 - 08.2015
- Assisted in the development of referral processes and procedures.
- Maintained accurate records of all referrals, including contact information and follow-up activities.
- Coordinated with external agencies to ensure timely processing of referrals.
- Resolved conflicts between referring physicians and receiving providers.
- Communicated regularly with patients regarding their care plans following a referral.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Taking payments
Medical Assistant
Jacinto Medical Group
Baytown, TX
08.2010 - 08.2014
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Conducted EKGs and other diagnostic tests as requested by the physician.
- Inspected equipment to ensure proper working order prior to use on patients.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
Medical Assistant
Family Medical Practice
Pasadena, TX
04.2008 - 06.2010
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Inspected equipment to ensure proper working order prior to use on patients.
- Organized patient charts before each day's clinic sessions began.
Education
High School Diploma -
Robert E Lee High School
Baytown, TX05-2008
Skills
- Bilingual
- Medical records, insurance verification, prior authorizations, surgery scheduling, Microsoft Word, Excel
- Ability to work under pressure in a fast paced environment and manage multiple tasks
- Ability to work independently with good organizational and communication skills
- Great customer service skills
- Communicates effectively both in written format and oral presentation
- Leadership qualities as well as ability to work well within a team
- Worked with Eclinicals and Epic
Education and Training
other
Timeline
Patient Access Representative
Memorial Hermann
01.2025 - Current
Front Office Clerk
Legacy Community Health
08.2024 - 12.2024
Surgical Scheduler
Binz Surgery Center
05.2020 - 05.2022
Surgery Scheduling Coordinator
Baytown Endoscopy Center
12.2015 - 12.2019
Referral Coordinator
University General Hospital
08.2014 - 08.2015
Medical Assistant
Jacinto Medical Group
08.2010 - 08.2014
Medical Assistant
Family Medical Practice
04.2008 - 06.2010
High School Diploma -
Robert E Lee High School