Stephanie Corona
Fort Worth,TX
Summary
Dynamic and detail-oriented customer representative, skilled in customer service and problem-solving. Proven ability to enhance patient experiences while managing a variety of skills. Bilingual with strong communication skills, dedicated to fostering teamwork and training staff to excel in a fast-paced environment.
Overview
16
16
years of professional experience
Work History
Patient Access Representative
Texas Health Fort Worth
Fort Worth, Texas
04.2025 - Current
- Managed patient check-in and check-out processes efficiently.
- Verified insurance information and collected necessary patient documentation.
- Assisted patients with billing inquiries and resolved issues promptly.
- Answered phones promptly in a professional manner.
- Scanned documents into electronic medical records system.
- Greeted patients and visitors in a courteous and professional manner.
- Triage Comped
- Status Training
- Explained various admission forms and policies, acquiring signatures for consent.
GAP PROCESSING LEAD
Santander Consumer USA
02.2022 - 03.2025
- Maintain accurate and up-to-date records of gap insurance claims, correspondence, and other relevant documentation
- Oversee the gap insurance claims process: reviewing documentation and verifying coverage to ensure compliance
- Collaborate with customer service to address customer inquiries and resolve issues related to gap insurance claims
SALES AGENT MANAGER
Progressive Insurance
04.2014 - 02.2022
- Led team in developing sales strategies for insurance products.
- Trained and mentored new sales agents on company policies.
- Oversaw daily operations to ensure compliance with industry regulations.
- Conducted regular performance reviews to improve team productivity.
- Resolved customer complaints in a timely manner.
- Developed relationships with key customers through frequent contact.
- Maintained accurate records of all sales activities, deals, and leads.
- Scheduled, monitored and evaluated the performance of sales agents.
ASSISTANT MANAGER
Fred Loya Insurance
05.2010 - 03.2014
- Generated schedules for employees
- Managed company inventory
- Coordinated company events
- Coordinated team efforts to enhance customer service and satisfaction levels.
- Assisted in managing daily operations and workflow for insurance services.
- Trained new staff on company policies and insurance procedures effectively.
- Implemented training sessions to improve team knowledge of insurance products.
WORKER
Sycamore Super Laundry
09.2009 - 05.2010
- Processed and handled money
- Managed company inventory
- Performed cleaning duties
Education
LIMITED LINES LICENSE -
01.2016
HIGH SCHOOL DIPLOMA -
North Crowley High School
01.2009
Skills
- Bilingual
- Microsoft Suite
- CPR/BLS/AED Certified
- Team Oriented
- Strong Communication Skills
- Customer service
- Problem solving
- Attention to detail
- Staff training
- Multitasking and organization
- Insurance knowledge
Languages
- English, Fluent
- Spanish, Fluent
Timeline
Patient Access Representative
Texas Health Fort Worth
04.2025 - Current
GAP PROCESSING LEAD
Santander Consumer USA
02.2022 - 03.2025
SALES AGENT MANAGER
Progressive Insurance
04.2014 - 02.2022
ASSISTANT MANAGER
Fred Loya Insurance
05.2010 - 03.2014
WORKER
Sycamore Super Laundry
09.2009 - 05.2010
LIMITED LINES LICENSE -
HIGH SCHOOL DIPLOMA -
North Crowley High School