Alicia Rosas
Kingwood
Summary
Dedicated Patient Access Representative skilled in managing admissions, insurance verification, and appointment scheduling. Strong communicator who engages effectively with patients, families, and healthcare professionals. Improved workflow efficiency and reduced patient wait times, contributing to enhanced service delivery. Focused on maintaining confidentiality while supporting smooth operations in fast-paced healthcare environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Access Representative
TOPS Surgical Hospital /TOPS Breast Center
Kingwood
10.2023 - Current
- Coordinated communication between patients and healthcare providers to enhance patient understanding and satisfaction.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Explained admission forms and policies, securing necessary signatures for consent and ensuring compliance.
- Scheduled appointments while ensuring adherence to hospital protocols.
- Applied HIPAA privacy and security regulations while handling patient information.
- Posts payments in the computer system and generates the appropriate patient receipts.
Customer Care Representative
Bread Financial
11.2022 - 10.2023
- Responded promptly to customer inquiries while maintaining accurate records of interactions, transactions, and complaints to ensure customer satisfaction.
- Assisted customers with inquiries about account services and transactions, providing clear and accurate information.
- Resolved customer complaints efficiently through active listening and problem-solving.
- Delivered friendly and knowledgeable service for routine questions and service complaints, fostering positive customer experiences.
- Collaborated with team members to improve service delivery and customer satisfaction.
- Delivered customer support to high call load each shift.
Lead Teacher/ Front Desk
KinderCare Learning Centers
Kingwood
05.2022 - 11.2022
- Designed lesson plans tailored to diverse learning styles and age groups, enhancing student engagement and understanding.
- Supervised classroom activities to ensure a safe and nurturing environment.
- Guided new teachers in curriculum implementation and classroom management, fostering a supportive teaching environment.
- Partnered with families to address children's educational needs and promote their growth, strengthening home-school connections.
- Conducted assessments to track student progress and adjust teaching strategies.
- Implemented behavior management techniques to promote positive interactions among students.
- Worked with students one-on-one to boost skills in weak areas and grasp new concepts.
Lead Teacher
Primrose Schools
Kingwood
09.2020 - 05.2022
- Developed engaging lesson plans aligned with early childhood education standards.
- Fostered a positive classroom environment promoting social and emotional growth.
- Mentored and trained new teachers on curriculum implementation and classroom management, fostering their professional growth.
- Conducted assessments to evaluate student development and learning outcomes, guiding instructional adjustments.
- Implemented behavior management strategies to enhance student cooperation and focus, creating a more conducive learning environment.
- Ensured compliance with health and safety regulations in the classroom setting.
Child Watch Counselor
YMCA
Kingwood
10.2019 - 09.2020
- Guided and supported youth in various programs, fostering personal growth and resilience.
- Developed and implemented engaging activities for participants.
- Facilitated group discussions to promote teamwork and communication skills.
- Maintained a safe environment for all participants during activities.
- Created safe, supportive environment that encouraged learning and participation for all students.
- Supported students in academic tasks while enhancing their problem-solving skills through tailored guidance.
- Assisted in training new counselors on best practices and policies.
Education
High School Diploma -
Montwood Highschool
05-2019
Some College (No Degree) -
Lone Star College
Houston, TXSkills
- Patient registration
- HIPAA compliance
- Healthcare systems navigation
- CPR/First Aid certified
- Customer relationship management
- Time management
- Multi-tasking
- Teamwork
- Team collaboration
- Conflict resolution
- Problem solving
- Attention to detail
- Communication
- Bilingual
Certification
- CDA Certification, 2023 - Present
- CPR Certified
- Food Handler Certification
Languages
- English, Native/ Bilingual proficiency
- Spanish, Native/ Bilingual proficiency
Timeline
Patient Access Representative
TOPS Surgical Hospital /TOPS Breast Center
10.2023 - Current
Customer Care Representative
Bread Financial
11.2022 - 10.2023
Lead Teacher/ Front Desk
KinderCare Learning Centers
05.2022 - 11.2022
Lead Teacher
Primrose Schools
09.2020 - 05.2022
Child Watch Counselor
YMCA
10.2019 - 09.2020
High School Diploma -
Montwood Highschool
Some College (No Degree) -
Lone Star College