Ananda Gomes
Swansea,MA
Summary
Proven to be a problem-solver and an effective communicator, I have excelled in previous jobs by remaining motivated and ensuring customer satisfaction. With expertise in customer service and a knack for interpersonal connections, my contributions have led to streamlined operations and enhanced patient care, marking significant milestones in both medical and customer service realms. I am hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. I operate well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. I am resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
I am an adaptable professional with 7 years of work experience and proven knowledge of leadership, problem-solving, and prioritization; aiming to leverage my abilities to successfully fill the position at your company.
Dedicated professional with proven performance in management, leadership and communication. Ready to make an immediate contribution to your organization.
Willing to relocate: Anywhere
Authorized to work in the US for any employer.
Overview
7
7
years of professional experience
Work History
Food Service Supervisor
Trinity Services Group
North Dartmouth, Massachusetts
10.2024 - 01.2025
- Supervise inmate labor and/or team members in the kitchen during food prep and food service shifts in the kitchen.
- Prepare, assist, or instructs inmate labor and/or team members in the preparation of quality foods according to the planned menu, recipes, and work instructions in a timely manner.
- Ensure that all food is stored properly and in sanitary manner.
- Serve food during planned meal schedules and according to department policies and procedures.
- Utilize kitchen utensils/equipment to cook, prepare and serve food according to recipes. Use proper utensils to serve menued portions and as appropriate to meet clients’ nutritional needs.
- Follow all food safety regulations pertaining to sanitation, food handling
- Maintain a clean work area/environment that includes cleaning of refrigerators and/or freezers, cooking equipment and serving equipment.
- Follow facility uniform policy.
- Keep up with garbage collection and keep kitchen floors clean from excess food/trash.
- Ensure kitchen is kept clean and that the environment is ready for food prep/serving including sweeping, mopping and dishwashing.
- Proper portions and utensils are being reviewed for service.
- Promote a healthy and safe work environment for other employees/inmates.
- This role includes physical demands such as lifting, bending, pushing, kneeling, walking, and standing for extended periods of time.
- Be able to stand and be on your feet for much of the scheduled shift.
- Perform other related duties as assigned.
- Ensured compliance with health and safety regulations in all areas of the kitchen.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Monitored food preparation methods, portion sizes, and presentation to ensure quality standards were met.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Server/Bartender
Leo’s Ristorante
Bristol, Rhode Island
08.2024 - 10.2024
- Provided excellent customer service by anticipating needs and responding promptly to requests.Greeted and accommodated guests, building positive experience from first interaction.
- Demonstrated ability to interact with customers in a friendly and professional manner.Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Used good communication skills to reduce guest dissatisfaction.Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Memorized menu to help diners make informed meal choices.
- Assisted with training of new staff members.
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations.
- Processed payments and completed register transactions accurately.
- Used focus and memorization skills to keep track of tables and remember orders.
- Resolved customer complaints and inquiries in a timely manner.
- Prepared and served food and beverages to customers.
- Delivered customer checks and securely processed credit card or cash payments.
- Encouraged guests to buy additional items such as appetizers, drinks, and desserts.
- Informed kitchen of special dietary needs or requests, delivering personalized meal options.
- Jotted down customer orders and promptly delivered food and drinks.
- Attended company and restaurant required trainings and meetings, improving skills.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Persuaded or influenced guest purchase by enticing with higher margin items and add-ons.
- Listened to customer concerns and complaints and quickly rectified issues.
- Responded promptly to guest complaints or concerns to maintain positive relationships between restaurant management and patrons.
- Answered telephones to take reservations or to-go orders.
- Checked on guests to verify satisfaction with each course.
- Presented menus to answer questions about items and make recommendations.Informed customers of daily specials.
- Described ingredients and cooking methods to explain preparation of various food items.Filled condiment, salt, and pepper, and napkin containers.
- Checked patron identification to verify minimum age requirements for consumption of alcoholic beverages.
- Prepared checks to itemize and total meal costs and sales taxes.
- Prepared hot, cold and mixed drinks for patrons and chilled bottles of wine.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Ophthalmic Medical Technician
Center For Eye Health
Fall River, Massachusetts
06.2022 - 09.2024
- Administered diagnostic tests such as fluorescein angiography, pachymetry, OCT imaging and visual field testing.
- Applied eye drops and medications as prescribed by the ophthalmologist.
- Maintained accurate records of patient visits and test results in electronic medical record systems.
- Demonstrated effective communication skills when interacting with patients regarding their vision concerns.
- Performed comprehensive ophthalmic assessments, including visual acuity tests, refraction and tonometry measurements.
- Dilated patients' eyes to perform tonometry and determine patient intraocular pressure.
- Conducted retinal imaging using fundus camera to capture digital photographs of the retina.
- Managed clinic flow efficiently while ensuring patients were seen promptly and courteously.
- Applied drops to anesthetize, dilate or medicate eyes.
- Administered topical medications or diagnostic drugs as required by provider for testing or treatment.
- Checked condition of patients' eyes by observing pupils, muscle and visual acuity.
- Obtained informed consent from patients prior to performing any ophthalmic examinations.
- Set up and prepped for minor procedures by gathering sterile trays and maintaining sterile field.
- Scheduled diagnostic testing and referrals to various medical physicians.
- Assisted with eye surgeries by preparing the operating room, sterilizing instruments, and passing necessary equipment to the surgeon.
- Dispensed corrective lenses according to prescriptions written by ophthalmologists or optometrists.
- Conducted visual field tests to measure field of vision.
- Assisted patients to insert and remove contact lenses.
- Sterilized ophthalmic and surgical instruments.
- Administered topical ophthalmic and oral medications.
Server
Applebee's Grill + Bar
Fall River, Massachusetts
04.2020 - 11.2022
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Used good communication skills to reduce guest dissatisfaction.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Memorized menu to help diners make informed meal choices. Assisted with training of new staff
members. - Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations.
- Processed payments and completed register transactions accurately.
- Used focus and memorization skills to keep track of tables and remember orders.
- Resolved customer complaints and inquiries in a timely manner. Prepared and served food and beverages to customers.
- Delivered customer checks and securely processed credit card or cash payments.
- Encouraged guests to buy additional items such as appetizers, drinks, and desserts.
- Informed kitchen of special dietary needs or requests, delivering personalized meal options.
- Jotted down customer orders and promptly delivered food and drinks.
- Attended company and restaurant required trainings and meetings, improving skills.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Persuaded or influenced guest purchase by enticing with higher margin items and add-ons.
- Listened to customer concerns and complaints and quickly rectified issues.
- Responded promptly to guest complaints or concerns to maintain positive relationships between restaurant management and patrons.
- Answered telephones to take reservations or to-go orders.
- Checked on guests to verify satisfaction with
each course. - Assisted with training new wait staff members to ensure proper procedures were followed at all times.
- Presented menus to answer questions about items and make recommendations.
- Informed customers of daily specials.
- Described ingredients and cooking methods to explain preparation of various food items.
- Filled condiment, salt, and pepper, and napkin containers.
- Checked patron identification to verify minimum age requirements for consumption of alcoholic
beverages. - Prepared checks to itemize and total meal costs and sales taxes.
Team Member
Kentucky Fried Chicken
Somerset, Massachusetts
07.2018 - 04.2020
- Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems.
- Communicated effectively with customers, supervisors, and team members.
- Performed opening and closing duties, including store cleaning and restocking.
- Arrived on time for shifts and adhered to company dress code guidelines.
- Developed strong customer service skills and interpersonal communication abilities by working with a diverse group of customers.
- Greeted customers and answered questions regarding products and promotions.
- Provided excellent customer service through solving problems and answering questions.
- Adapted quickly to changing priorities and demonstrated flexibility in responding to customer needs.
- Assisted new employees during training sessions.
- Built relationships with customers through providing accurate information on products or services offered.
- Provided support to team members to ensure all goals were met in a timely manner.
- Assisted customers with product inquiries, orders, returns, refunds, and other service requests.
- Trained new team members on company policies and procedures.
- Demonstrated excellent organizational and problem-solving skills while managing multiple tasks simultaneously.
- Sorted, labeled, and dated merchandise to prevent expirations and product losses.
- Counted money in cash drawers and communicated correct amounts to supervisors for reports.
- Maintained knowledge of company policies and procedures to promote productivity and safety.
- Stocked shelves according to planograms and faced merchandise for visibility.
- Corrected order and product mistakes by assisting customers with returns and refunds.
- Notified supervisors of item shortages and organized materials in appropriate locations.
- Utilized effective time management techniques to prioritize tasks and meet deadlines efficiently.
- Operated POS systems and input information into company computer programs.
- Contributed knowledge of company policies and procedures when resolving customer complaints.
- Maintained a high level of accuracy when entering data into the system.
- Participated in team meetings to discuss progress, identify areas of improvement, and brainstorm ideas for new projects or initiatives.
- Performed quality checks on completed work prior to submission.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Ensured compliance with applicable laws, regulations, standards and guidelines.
- Analyzed customer feedback surveys to determine areas where improvements could be made.
- Canceled orders based on customer requests, inventory or delivery problems.
Education
High School Diploma -
Joseph Case High School
Swansea, MA06-2020
Skills
- Child Care
- Autism
- Food Production
- Accuracy
- Active Listening
- Communication Skills
- Beverage Sales
- Alcoholic Beverage
- Computer Literacy
- Customer Service
- Detail Oriented
- Flexibility
- Food Preparation
- Food Safety Experience
- Hospitality
- Imaging
- Interpersonal Skills
- Medical Terminology
- Medical Office
- Memorization
- Microsoft Outlook
- Multitasking
- Ophthalmic
- Patient Care
- Phone Skills
- POS Systems
- Problem Solving Skills
- Restaurant Experience
- Sterilization
Timeline
Food Service Supervisor
Trinity Services Group
10.2024 - 01.2025
Server/Bartender
Leo’s Ristorante
08.2024 - 10.2024
Ophthalmic Medical Technician
Center For Eye Health
06.2022 - 09.2024
Server
Applebee's Grill + Bar
04.2020 - 11.2022
Team Member
Kentucky Fried Chicken
07.2018 - 04.2020
High School Diploma -
Joseph Case High School