Ananda Parks
Lunenburg,MA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant ELMO Coordinator
Office Of the Commissioner Of Probation
Clinton, Ma
04.2025 - Current
- Investigates and responds to equipment-generated alerts and advises clients on best practices to stay in compliance and troubleshoots any issues.
- Answers telephone calls from Court Officials, clients and other case-related callers, which may include victims. Responds to inquiries, provides guidance to remedy issues raised by callers and ensures compliance which may include corrective action.
- Maintains accurate accounts of notes and narrative as it relates to investigation and troubleshooting within the software.
- Works with, probation, parole and DOC officers to monitor clients on GPS and remote breath alcohol equipment.
- Communicates issues to probation officers, parole officers, DOC personnel, the WMU, and MPS senior staff as it relates to case-related alerts and justice-involved client issues.
- Prepares and sends warrants, in conjunction with the WMU, and communicates with law enforcement.
- After victim-related warrant issuance, contacts victims via phone and initiates Victim Notification Protocol, if the victim has requested notification.
- Processes schedules and client profile changes under WMU, MPS, Parole and DOC authorization.
- Investigates inquiries from local law enforcement including providing tracking information and completing crime correlation requests.
- Prepares statistical and narrative reports for Program Manager and Electronic Monitoring Coordinators.
Case Specialist
Massachusetts Trial Court: Probate and Family
Worcester, MA
10.2024 - 04.2025
- Responded to requests for information from public, other municipalities or state and federal legislative offices.
- Responded to in-person and telephone requests for information from the general public, attorneys and other involved parties.
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Provided assistance to attorneys and court personnel in courtroom
- Maintained and updated electronic databases to accurately and securely store court documents.
- Prepared court documents for filing in alignment with established protocols to support compliance.
- Assisted court in scheduling hearings, meetings and other events to support seamless operations.
- Restraining order Clerk: Initiated cases, served appropriate parties. Maintains contact with local police departments.
OutReach Youth Case Manager
Luk Inc.
Fitchburg, Ma
05.2023 - 10.2024
- Administrative duties: Creating files, maintaining and updating reports, responding to incoming calls, maintaining databases and Interacting with other agencies.
- Strong computer skills with proficiency in Microsoft Word and Excel
- Participated in team weekly meetings
- Ability to Prioritize Time sensitive Matters
- Documented visits, telephone calls, and other types of contact in logs and case notes.
- Maintained regular contact with clients, including visiting clients' homes and in the community.
- Developed and maintained effective relationships with clients/at-risk youth.
- Served as a life skills coach by helping clients to modify attitudes and patterns of behavior by increasing understanding of self, personal problems, and client's part in creating them.
- Counseled participants in academic, vocational, employment and personal issues. On call duty, as necessary, in addition to normal assignments.
Mental Health Counselor
Taravista Behavioral Health Center
Devens, Ma
02.2021 - 04.2023
- Demonstrated sensitivity and competence in treating patients from diverse backgrounds.
- Documented service plans, treatment reports, and progress notes.
- Conferred with clients to discuss treatment options and therapy goals.
- Collaborated closely with treatment teams to appropriately coordinate client care services.
- Experience in supporting patients with psychiatric distress and substance abuse disorder.
- Provided therapeutic activities to patients in an in-patient hospital setting to support emotional expression and build connection
Education
Masters - Criminal Justice
Curry College
Milton, Ma05-2022
Bachelors - Criminal Justice
Curry College
Milton, Ma05-2021
Skills
- Customer service
- Electronic case management systems
- Crisis intervention
- Problem-solving
- Time management
- Critical thinking
- Organizational skills
- Active listening
Certification
- CPR & First Aid
- Probation Officer Exam 2025
Timeline
Assistant ELMO Coordinator
Office Of the Commissioner Of Probation
04.2025 - Current
Case Specialist
Massachusetts Trial Court: Probate and Family
10.2024 - 04.2025
OutReach Youth Case Manager
Luk Inc.
05.2023 - 10.2024
Mental Health Counselor
Taravista Behavioral Health Center
02.2021 - 04.2023
Bachelors - Criminal Justice
Curry College
Masters - Criminal Justice
Curry College
INTERNSHIPS
- Massachusetts State Police, Detectives unit
- Worcester Ma– Summer 2019
- Attended court proceedings
- Assisted with routine tasks in the office such as filing, data entry, and other clerical duties
- Transcribed audio or video recordings.
- Reviewed video surveillance footage and past police reports for relevant evidence during investigations.
- Observed police procedures, techniques, and policies.