Ananda Thapa Chhetri
Norwood,MA
Summary
Dynamic leader with a proven track record at Whole Food Market, enhancing team productivity and streamlining operations. Excelled in motivational leadership and complex problem-solving, significantly improving operational efficiency. Fluent in Hindi and Nepali, adept at fostering teamwork and collaboration, ensuring high levels of employee development and customer satisfaction.
Overview
18
18
years of professional experience
Work History
Assistant Team Leader
Whole Food Market
Dedham, MA
05.2022 - Current
- Monitored team productivity and provided regular progress reports to senior management, highlighting areas for improvement.
- Worked with customer service representatives to handle escalated customer issues.
- Managed team workload to reach targets for specific tasks.
- Worked with customer service to handle escalated customer issues.
- Streamlined workflow processes through continuous analysis and improvement initiatives that reduced operational inefficiencies.
- Organized weekly team meetings to discuss projects, share updates, and address any challenges faced by the team.
- Assisted in the development of training materials for new hires, resulting in a more streamlined onboarding process.
- Supported hiring efforts by participating in interviews and evaluating candidate qualifications for open positions within the team.
Store Manager
Tedeschi Food Shops
Roslindale, MA
08.2014 - 12.2016
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Approved regular payroll submissions for employees.
Store Manager
7-Eleven Convenience Store
New York, NY
11.2006 - 06.2014
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Education
Associate of Arts - Economics
Patan College
Lalitpur, Nepal06-1999
Skills
- Performance monitoring
- Microsoft Office Suite
- Motivational Leadership
- Epic Systems
- Employee Development
- Teamwork and Collaboration
- Team Supervision
- Complex Problem-Solving
- Work Planning and Prioritization
- Documentation And Reporting
- Conflict Resolution
Best Supervisor in Team
Never Call out & missed any shift in 3 years & wide open AVAILABILITY in all time .
Languages
Hindi
Full Professional
Nepali
Native or Bilingual
Timeline
Assistant Team Leader
Whole Food Market
05.2022 - Current
Store Manager
Tedeschi Food Shops
08.2014 - 12.2016
Store Manager
7-Eleven Convenience Store
11.2006 - 06.2014
Associate of Arts - Economics
Patan College