- Painting
- Reading
- Cooking
- Meditation
- Travelling
Anandita Kumari
Ranchi,Jharkhand
Summary
I am committed to continuous learning and growth, friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Indigo Airlines
04.2024 - 06.2024
- Maintained composure and professionalism in high-stress situations, efficiently resolving disputes to ensure positive customer experiences.
- Addressed customer complaints with empathy, fostering loyalty and driving repeat business.
- Managed escalated calls, delivering satisfactory solutions that balanced customer needs with company policies.
- Promptly responded to customer inquiries regarding products, services, and general airline information, enhancing customer satisfaction and trust.
Volunteer
College
02.2023 - 03.2024
- Assisted in organizing and executing over five special events, maintaining clean and operational facilities for smooth program delivery.
- Utilized strong interpersonal communication skills to convey information, contributing to engaging and successful events.
Tutor
English
03.2022 - 06.2023
- Provided personalized homework assistance and exam strategies, helping students build effective study habits and boost self-confidence.
- Tailored one-on-one sessions to address individual needs, promoting independent learning and academic success
Education
BA in English honors - English Literature
Birsa College
Khunti, India05.2024
High School Diploma -
S. S+2 High School
Khunti, India01.2021
Commerce -
Ursuline Convent Girl's School
Khunti, India01.2019
Skills
- Good communication
- Time management
- Adaptability
- Positivity
- Patience and Empathy
- Problem-solving skills
- Creative Thinking
- Collaboration and Teamwork
Interests
Timeline
Customer Service Representative
Indigo Airlines
04.2024 - 06.2024
Volunteer
College
02.2023 - 03.2024
Tutor
English
03.2022 - 06.2023
BA in English honors - English Literature
Birsa College
High School Diploma -
S. S+2 High School
Commerce -
Ursuline Convent Girl's School
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