Dainne Duhaney Williams
Newark,NJ
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Cinga
04.2010 - 08.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls to facilitate customer service.
Education
Bachelor of Science - Information Technology
New Jersey Institute of Technology
Newark, NJ05-2022
Master of Science - Cyber Security
Southern New Hampshire University
Hooksett, NHSkills
- Proficient in Microsoft office software
- Efficient in time management
- Good communication
- Good problem solving skills
- Customer Service skills
- Proficient in Microsoft office software
- Excellent communication skills
- Goal-Oriented
- Projects management skills
Timeline
Customer Service Representative
Cinga
04.2010 - 08.2024
Bachelor of Science - Information Technology
New Jersey Institute of Technology
Master of Science - Cyber Security
Southern New Hampshire University