ANAND KUMAR GUPTA
Little Elm
Summary
Experienced IT Support Engineer / Quality Analyst / Deployment Engineer with a background in diagnosing, troubleshooting, and maintaining hardware, software, and networking systems. Skilled in providing technical support, collaborating with development teams, and optimizing system performance. Adept at installing, configuring, and testing operating systems and application software to ensure high quality and functionality. Proficient in object-oriented programming, code development, testing, and debugging, interface design, and system and network administration.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
Oracle America, Inc
Austin, TX
03.2024 - Current
- Diagnosed and troubleshooted technical issues in hardware, software, and networking, including a deep understanding of computer fundamentals and troubleshooting for Mac, Windows, and cloud technologies like Google Workspace, Slack, Zoom, Okta, and Azure AD/M365
- Installed, configured, tested, and maintained operating systems, application software, and system management tools
- Provided technical support to customers through phone, email, or chat, including experienced working with remote teams and multiple offices globally using tools like Slack or Zoom
- Provided hardware and software support for servers and workstations
- Created and updated documentation for customers and internal usage
- Monitored system performance and integrity
- Identified, researched, and resolved technical problems
- Provided assistance to customers in setting up their systems
- Maintained and updated inventory records
- Escalated unresolved issues to appropriate internal teams as needed
- Prioritized and managed multiple open issues at one time
- Documented technical knowledge in the form of notes and manuals
- Maintained positive relationships with clients
Junior Quality Analyst
Tuppl Technology Inc
Irving, TX
02.2021 - 03.2023
- Reviewed and analyzed system specifications to ensure high quality and eliminate issues
- Collaborated with the development team to develop effective strategies and goals
- Planned and completed performance tests and created detailed reports
- Manually executed test cases, analyzed the results, and documented findings
- Troubleshooted code using complex industry programs to detect low-quality and resource-intensive code
- Reported bugs and errors to the development team
- Performed thorough regression testing when bugs were resolved
- Communicated with clients, project managers, and customer support to provide updates and gather feedback
- Performed other related duties as required, such as maintaining documentation and fostering a culture of quality
Security Analyst
Cynical Technology
Kathmandu, Nepal
06.2019 - 12.2020
- Assisted in the setup and configuration of EMR software according to the specific requirements of healthcare clients
- Participated in software testing and validation to guarantee accuracy and functionality of the deployed EMR system
- Conducted training sessions for healthcare staff on how to effectively use the EMR software, optimizing their workflow and patient care
- Provided ongoing support to users, addressing inquiries, resolving issues, and ensuring a smooth transition to the new EMR system
- Worked closely with the deployment team to coordinate logistics and ensure a successful rollout of the EMR software across various healthcare facilities
- Contributed to the creation and maintenance of deployment plans and schedules, ensuring timely and efficient implementation
- Assisted in documenting deployment processes, best practices, and troubleshooting procedures for future reference and knowledge sharing
Education
Master's - Cybersecurity
Webster University
Saint Louis, MO08.2023
Bachelors - Computer Networking & IT Security
Islington College - London Metropolitan University
12-2020
Skills
- Technical Support
- Application Support
- Control Systems
- Database Desktop
- System Upgrades
- Project Management
- Building/Configuring
- Systems
- Network Installations
- IT Service Desk
- End-User Support
- Troubleshooting
Certification
- 100W Cybersecurity Practices for Industrial Control Systems, 05/01/21
- Linux Network Configuration, 07/01/20
- Cisco Network Security Secure Access, 06/01/20
- ICSI CNSS Certified Network Security Specialist, 05/01/20
Timeline
Technical Support Engineer
Oracle America, Inc
03.2024 - Current
Junior Quality Analyst
Tuppl Technology Inc
02.2021 - 03.2023
Security Analyst
Cynical Technology
06.2019 - 12.2020
Master's - Cybersecurity
Webster University
Bachelors - Computer Networking & IT Security
Islington College - London Metropolitan University
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