Summary
Overview
Work History
Education
Timeline
Generic

Paul Duncan

Summary

Results-oriented professional with project management experience. Adept at leveraging strong analytical skills, with proven ability to assess and mitigate risks in dynamic environments, coupled with a meticulous approach to problem-solving.

Overview

9
9
years of professional experience

Work History

Sr Travel Counselor

AAA Washington
Issaquah, WA
05.2018 - 02.2024
  • Leveraged travel support process improvement systems such as Smartpoint, an Apollo/Galileo GDS overlay product by Travelport.
  • Created multiple SOPs and training material to support and improve work process.
  • Onboarded new employees and trained them on scheduling itinerary by identifying, booking and confirming route, carriers, lodging and ground services.
  • Participated monthly/ quarterly seminars and remained up-to-date on market trends.
  • Addressed client inquiries and resolved escalated issues regarding various travel arrangements.

Teacher

James Cook Languages s.r.o.
Prague, Czech Republic
08.2015 - 05.2017
  • Customized innovative methods and materials to produce effective learning experiences.
  • Integrated media content in class to improve listening & speaking skills and vocabulary.
  • Designed clear and creative learning materials to promote student engagement in pronunciation exercises.
  • Established and enforced clear class objectives and requirements to promote consistent education for students.
  • Utilized technology resources to develop immersive, informative lessons.
  • Prepared informative classroom lectures on literature, poetry and historical authors to engage and educate students.

Education

International Relations & Politics

Ursinus College
Collegeville, PA
05.2014

Timeline

Sr Travel Counselor

AAA Washington
05.2018 - 02.2024

Teacher

James Cook Languages s.r.o.
08.2015 - 05.2017

International Relations & Politics

Ursinus College

Similar Profiles

CREATE PROFILE
Paul Duncan