Ananta Shrestha
Wilson,NC
Summary
Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of a team. Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of a team. Highly motivated with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adopt working effectively unsupervised and quickly mastering new skills. Committed with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Cable Technician
Optimum
Greenville , NC
09.2020 - Current
- Perform work for residential and commercial customers, including connecting, reconnecting, disconnecting, or altering services.
- Set up service for customers by installing, connecting, testing, or adjusting equipment.
- Train customers on equipment use, setup procedures, and troubleshooting strategies.
- Provide customers with dedicated service and support during field visits to drive maximum efficiency.
- Troubleshoot and diagnose systems using speed, ping, and related tests.
- Collaborate with the technical team and share information across the organization to build positive relationships with clients and coworkers.
- Diagnose errors and technical problems and determine solutions to produce timely service reports.
- Select correct tools or methodologies to perform specific cabling tasks.
- Use tools, equipment, and vehicles to avoid injuries and mishaps.
- Care for and maintain company assets to avoid breakage, misuse, or theft.
- Train junior technicians on best practices for installing cabling systems according to industry standards.
- Configure routers, switches, amplifiers, splitters, and other related devices to ensure proper operation of the system.
- Install and test coaxial cable, fiber optic cables.
Data Analyst
Cloud Factory
Kathmandu , Nepal
03.2018 - 05.2019
- Extracted data from primary and secondary sources, then reorganizing said data in a format that can be easily read by either human or machine
- Used statistical tools to interpret data sets, paying particular attention to trends and patterns that could be valuable for diagnostic and predictive analytic efforts
- Demonstrated the significance of their work in the context of local, national, and global trends that impact both their organization and industry.
Account Executive
Max l'agence
Kathmandu , Nepal
03.2016 - 02.2018
- Worked in many fields and help grow their companies by finding leads, closing sales, supporting existing stakeholders, formulating sales strategies, and communicating product value to stakeholders
- Corresponded and coordinated with different brand managers regarding their business promotion and brand visibility
- Prepared stakeholder's monthly accounts and company's revenue reports.
Education
Master of Business Administration -
University of Gloucestershire
01.2013
Bachelor's Degree in Business Administration -
Tribhuvan University
01.2009
Skills
- Microsoft Office
- MySQL Workbench
- System Testing/ Configuration
- Emergency Management
- Device Configuration
- Dispatch Communication
- Customer Education
- Troubleshooting Abilities
- Customer Training
- Customer Service
- System Repairs
Timeline
Cable Technician
Optimum
09.2020 - Current
Data Analyst
Cloud Factory
03.2018 - 05.2019
Account Executive
Max l'agence
03.2016 - 02.2018
Master of Business Administration -
University of Gloucestershire
Bachelor's Degree in Business Administration -
Tribhuvan University
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