Norman Lee
Lauderdale Lakes,FL
Summary
Results-driven Cable Technician with extensive experience in the installation, maintenance, and troubleshooting of cable systems for both residential and commercial clients. Demonstrates exceptional technical problem-solving skills and a commitment to delivering outstanding customer service, leading to improved customer satisfaction and system efficiency. Proven ability to perform effectively under pressure while managing multiple tasks.
Overview
2
2
years of professional experience
Work History
Cable Technician
Outsource Communication
Miami, FL
12.2023 - 11.2024
- Provided customers with dedicated service and support during field visits to drive maximum efficiency.
- Upgraded existing systems with the latest technology and software updates.
- Configured and installed routers, modems, and other networking equipment for customers.
- Installed and repaired distribution racks and cables.
- Installed and tested coaxial cable, fiber optic cables, and other related equipment.
- Tested repaired, newly installed or updated equipment to drive proper function and conformance to specifications.
- Installed, set up and repaired devices and system components.
- Spliced and terminated coaxial and fiber optic cables according to industry standards.
- Recognized by management for providing exceptional customer service.
Cable Installation Technician
Jade Communications
Boca Raton, USA
05.2023 - 11.2023
- Ensured network connectivity by testing cables using various tools, such as multi-meters and signal level meters.
- I installed set-top boxes, routers, switches, amplifiers, splitters, and associated equipment, following protocols while using the standard required tools.
- I installed outlets, drops, converters, modems, and digital terminals.
- I assisted customers with technical support for cable connections and TV programming.
- Installed, upgraded, and provided troubleshooting services for physical internet, telephone, and audio system equipment.
- Ran CAT5e and CAT6 Ethernet cabling between walls or ceilings.
- Installation and troubleshooting of cable systems, including coax, fiber optics, and other types of cabling.
- Key Skills: Project Management, Cable Installation, Networking and Connectivity, Communication, Problem-Solving.
Cable Technician
Vmscommunications
Fort Lauderdale, FL
08.2022 - 03.2023
- Connected, installed, and commissioned items and products within various industries, such as computer systems, air conditioning and refrigeration, carpentry, cabinets, or security systems.
- Installed outlets, drops, converters, modems, and digital terminals.
- Installed, upgraded, and provided troubleshooting services for physical cable TV, internet, telephone, and alarm system equipment.
- - Advanced troubleshooting skills and detailed documentation.
- - Effective problem-solving and time-management skills.
- - Exceptional customer service and diplomatic conflict-resolution skills.
- - LAN design and security, network services, and design.
- - PC repair, upgrades, and design.
- Fundamentals of Microsoft Office, Microsoft Office 365, Microsoft Access, and desktop operating systems.
- - Demonstrate knowledge of multiple operating systems, including Windows Vista through Windows, Linux, Mac, mobile devices, and virtual machines (VM).
- - Deploy, manage, and maintain servers, configure file printers, and configure network services.
- - CAT 5 and CAT 6
- - Software installation and imaging.
Education
Associate of Science - Computer Networking and Telecommunications
Florida Career College
Lauderdale Lakes, FL10.2022
High School Diploma -
Coconut Creek High School
Coconut Creek, FL06.2017
Skills
- Project Management
- Cable installation
- Networking and Connectivity
- Communication
- Problem solving
- Advanced Troubleshooting
- Effective problem-solving
- Time management
- Customer service
- Conflict resolution
- LAN design
- Network services
- PC repair
- Microsoft Office
- Microsoft Office 365
- Microsoft Access
- Desktop operating systems
- (Windows)
- (Linux)
- (MAC)
- Signal testing
- Technical support
- Cable arrangements
- Mobile device repair
- Virtual machines repair
- Server management
- Troubleshooting skills
- Electrical
- Equipment preparation
- Network troubleshooting
- Hand tool proficiency
- File printer configuration
- CAT 5
- CAT6
- Software installation
- Imaging
References
Available upon request.
Additional Languages
Spanish
Limited
Timeline
Cable Technician
Outsource Communication
12.2023 - 11.2024
Cable Installation Technician
Jade Communications
05.2023 - 11.2023
Cable Technician
Vmscommunications
08.2022 - 03.2023
Associate of Science - Computer Networking and Telecommunications
Florida Career College
High School Diploma -
Coconut Creek High School
Similar Profiles
Leonard PeeblesLeonard Peebles
Low Voltage Technician at Outsource CommunicationLow Voltage Technician at Outsource Communication
Leonard PeeblesLeonard Peebles
Low Voltage Technician at Outsource CommunicationLow Voltage Technician at Outsource Communication
Robert DixonRobert Dixon
Data Cabling Technician at Outsource CommunicationData Cabling Technician at Outsource Communication