Jean Belony
Irvington,NJ
Summary
Results-driven Cable Technician with Xfinity Comcast, adept at troubleshooting and emergency management. Enhanced customer satisfaction through effective problem-solving and technical support. Proficient in cabling layouts and safety practices, ensuring high-quality installations and service calls. Recognized for reliability and attention to detail, consistently meeting tight deadlines and improving service efficiency.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Cable Technician
Xfinity Comcast
06.2008 - 09.2022
- Handled emergency repairs quickly to minimize downtime and restore full service as soon as possible.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
- Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
- Maintained safety standards during installations, reducing the incidence of workplace accidents.
- Improved customer satisfaction by efficiently troubleshooting and resolving cable-related issues.
Picker Packer
OHL
11.2015 - 12.2017
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Prepared shipments for safe transportation by securely wrapping pallets and labeling packages according to company guidelines.
- Reduced shipping errors by thoroughly checking each item before packaging for shipment.
Education
Physical Education Teaching And Coaching
Nia’s Prep
Newark, NJ06.2009
Skills
- Cabling layouts
- Hand tool proficiency
- Troubleshooting skills
- Customer service
- Equipment preparation
- Technical support
- Service calls
- Network troubleshooting
- Equipment repairs
- Customer training
- Dispatch communication
- System configuration
- Device configuration
- Customer education
- Electrical troubleshooting
- Vehicle maintenance
- System repairs
- Equipment Repair
- Emergency management
- Customer relations
- Troubleshooting
- Signal testing
- Cable arrangements
- Cable installation
- Service records
- Safety practices
- Installing equipment
- Office installations
- Equipment installation
- Configuring equipment
- Data cabling installation
- Safety awareness
- Writing reports
- Educating customers
- Teamwork
- Replacing antennas
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Physical strength
- Relationship building
- Decision-making
- Wire splicing
- Analytical thinking
- Goal setting
- Problem diagnosis
- Professionalism
- Interpersonal communication
- Time management abilities
- Written communication
- Safety procedures adherence
- Quality assurance
- Software upgrades
- Project management
Certification
High School Diploma
Languages
French
Professional Working
English
Full Professional
Creole/French
Native or Bilingual
Timeline
Picker Packer
OHL
11.2015 - 12.2017
Cable Technician
Xfinity Comcast
06.2008 - 09.2022
Physical Education Teaching And Coaching
Nia’s Prep
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