Bryan Smith
Virginia Beach,VA
Summary
Proven Cable Technician with a track record of enhancing customer satisfaction and optimizing system functionality at ITG Communications. Skilled in troubleshooting and fiber optic splicing, coupled with exceptional customer service abilities. Achieved significant reductions in service-related issues, demonstrating a commitment to excellence and a deep understandings of technical support needs. Certified Fiber Optic Installer #FOIVA4591. Honors program -2007
Overview
15
15
years of professional experience
Work History
Cable Technician
ITG Communications
10.2023 - 10.2024
- Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
- Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
- Maintained safety standards during installations, reducing the incidence of workplace accidents.
- Coordinated with customers to meet needs and requirements swiftly and to high standards.
- Improved customer satisfaction by efficiently troubleshooting and resolving cable-related issues.
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
- Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.
Cable Technician
AT&T
03.2023 - 12.2023
- Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
- Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
- Updated technical knowledge through industry training courses, ensuring expertise in cutting-edge technologies.
- Coordinated with customers to meet needs and requirements swiftly and to high standards.
- Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.
- Utilized advanced diagnostic tools to accurately identify causes of cable malfunctions or failures.
- Assisted clients in understanding their cable systems'' functionality, increasing overall user satisfaction levels.
- Researched and evaluated new technologies for use in cabling and telecommunications systems.
- Provided training on use, troubleshooting, and calibration of equipment.
Cable Technician
Granite International Group
05.2021 - 08.2022
- Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
- Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
- Maintained safety standards during installations, reducing the incidence of workplace accidents.
- Improved customer satisfaction by efficiently troubleshooting and resolving cable-related issues.
- Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.
- Updated technical knowledge through industry training courses, ensuring expertise in cutting-edge technologies.
- Troubleshot complex technical issues successfully while maintaining clear communication with clients throughout the process.
- Utilized advanced diagnostic tools to accurately identify causes of cable malfunctions or failures.
- Repaired and updated equipment to conform to company-wide standards.
- Provided training on use, troubleshooting, and calibration of equipment.
Parts Counter Person
Land and Coats
05.2018 - 07.2019
- Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
Service Representative
Cox Communications
03.2010 - 10.2016
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Operated in dynamic, high-volume environments to provide skilled assistance to more than Number customers each day.
- Provided information about company products and services, and capitalized on upsell opportunities.
- Enhanced customer satisfaction by swiftly addressing and resolving service-related issues.
- Mentored junior team members, providing guidance and support as needed while helping them develop their customer service skills.
- Delivered outstanding support, assisting customers in navigating complex product offerings and services.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Delivered prompt service to prioritize customer needs.
Education
Associate Of Applied Science - Information Technology
ECPI University
Virginia Beach, VA03.2007
Skills
- Cabling layouts
- Hand-tool proficiency
- Troubleshooting skills
- Customer Service
- System Testing
- Customer relations understanding
- Troubleshooting abilities
- Fiber Optic Splicing
- Technical Support
- Service Calls
- Network Troubleshooting
- Equipment Repairs
- Customer Education
- Equipment Repair
- Data cabling installation
- Equipment Installation
- Configuring equipment
- Router Installation and Optimization
Timeline
Cable Technician
ITG Communications
10.2023 - 10.2024
Cable Technician
AT&T
03.2023 - 12.2023
Cable Technician
Granite International Group
05.2021 - 08.2022
Parts Counter Person
Land and Coats
05.2018 - 07.2019
Service Representative
Cox Communications
03.2010 - 10.2016
Associate Of Applied Science - Information Technology
ECPI University
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