Zachary Stegelman
ITSpecialist
Tulsa,OK
Summary
Dynamic IT Specialist in the United States Army National Guard with proven expertise at Cox Communications, excelling in network troubleshooting and customer service. Enhanced system efficiency through strategic IT infrastructure upgrades, while maintaining high safety standards. Strong analytical problem-solving skills and a commitment to excellence, drove successful project outcomes, and minimized downtime during critical repairs.
Overview
7
7
years of professional experience
Work History
Cable Technician
Cox Communications
11.2024 - Current
- Handled emergency repairs quickly to minimize downtime and restore full service as soon as possible.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
- Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
- Maintained safety standards during installations, reducing the incidence of workplace accidents.
IT Specialist
Army National Gaurd
02.2024 - Current
- Configured hardware, devices, and software to set up work stations for employees.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Walked individuals through basic troubleshooting tasks.
- Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
Processing Specialist
STEEL & PIPE SUPPLY COMPANY, INC
09.2018 - 01.2022
- Solicited and marketed to business and community events and performed outbound calling.
- Responded to customer inquiries and requests related to insurance products and membership.
- Completed coverage by delivering policies, planning future follow-up conversations and evaluating needs.
- Worked to meet or exceed targets as defined in sales incentive plan and assigned by insurance manager.
Education
Computer Engineering - Computer Science
Colorado Technical University
Colorado SpringsComputer Basics - Computer Science
Tulsa Community College
Tulsa, OKHigh School Diploma -
Broken Arrow High School
Broken Arrow04.2016
Skills
- Database management
- Microsoft Excel
- Process improvement
- Customer service
- Problem solving
- Time management
- Project management
- Communication skills
- Attention to detail
- Critical thinking
- Data visualization and presentations
- Analytical problem solving
- Database maintenance
- Strong work ethic
- Microsoft Access
- Data programming
- Advanced Microsoft Excel
- Microsoft Office knowledge
- Network troubleshooting
- IT infrastructure
- Effective communication
- Multilayer switching
- Network design
- WAN technologies
- IP addressing
- Quality of service
- VLAN configuration
- Switching technologies
- VoIP fundamentals
- VoIP systems
- Firewall management
- IPv6 implementation
- LAN and WAN administration
Accomplishments
National Guardsman
25B IT Specialist
CTT Graduate with Cox Communications
Timeline
Cable Technician
Cox Communications
11.2024 - Current
IT Specialist
Army National Gaurd
02.2024 - Current
Processing Specialist
STEEL & PIPE SUPPLY COMPANY, INC
09.2018 - 01.2022
Computer Engineering - Computer Science
Colorado Technical University
Computer Basics - Computer Science
Tulsa Community College
High School Diploma -
Broken Arrow High School
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