Ananth Paramasivam
McKinney,TX
Summary
Dynamic leader with a proven track record at Prodapt, driving AI-driven digital transformation and OSS/BSS modernization. Expert in intelligent automation and stakeholder engagement, I spearheaded initiatives that achieved exponential account growth and enhanced customer experience. Committed to operational excellence and team leadership, I deliver impactful results in complex environments.
Overview
22
22
years of professional experience
Work History
Director, Delivery – Strategic Business Accounts
Prodapt
Richardson, USA
10.2024 - Current
- Leading AI-first delivery strategy for Fortune 500 telecom clients, integrating ML-based predictive operations, event correlation, and intent-based orchestration.
- Architected and delivered scalable OSS/BSS transformation platforms aligned to TM Forum standards and API-first ecosystems.
- Championed service intelligence models that enable real-time diagnostics, SLA tracking, and zero-touch provisioning.
- Drove exponential account growth through productized delivery, growing a strategic North American account from <$10M to >$24M in 24 months.
Associate Director, Delivery – Strategic Business Accounts
Prodapt
Irving, USA
04.2020 - 09.2024
- Oversaw enterprise transformation across activation, assurance, and customer care systems using AI/ML, robotic diagnostics, and cloud-native stacks.
- Co-created reusable delivery accelerators and AI governance models adopted across multiple engagements.
- Led data transformation programs for CX enhancement using real-time feedback loops and LLM-based insight engines.
RPA Senior Solution Architect / Project Manager
Prodapt
Dallas, USA
05.2018 - 03.2020
- Designed automation architectures and AI pipelines to streamline telecom service operations.
- Delivered federated bots, intelligent document processors, and integration with legacy OSS/BSS systems.
- Evangelized enterprise-wide automation strategies across partner ecosystems.
Senior Manager, Robotic Process Automation
Prodapt
Chennai, India
11.2017 - 05.2018
- Led delivery of scalable automation frameworks integrated with ERP, CRM, and NOC systems.
- Enabled clients to transition from rule-based to learning-enabled operations using ML classifiers.
Manager, RPA (Practice & Delivery)
Prodapt
Chennai, India
04.2016 - 10.2017
- Built agile automation delivery models, reusable component libraries, and bot lifecycle governance standards.
Deputy Manager, Ops Excellence & RPA
Prodapt
Chennai, India
06.2013 - 03.2016
- Incubated process digitization labs and led delivery of intelligent workflows across provisioning, billing, and customer care.
Assistant Manager – Operations
Firstsource Solutions Limited
Chennai, India
07.2012 - 06.2013
- Led multi-stream digital conversion projects, embedding workflow orchestration, analytics dashboards, and semi-automated quality gates.
- Introduced centralized SLA monitoring and transformation KPIs across client-facing operations.
Process Leader
Firstsource Solutions Limited
Chennai, India
11.2008 - 06.2012
- Designed and deployed a proprietary workflow platform, enabling self-service configurations, audit trails, and auto-routing capabilities.
- Enhanced scalability of distributed operations through modular tech components and real-time reporting.
Junior Coordinator – Operations
Firstsource Solutions Limited
Chennai, India
07.2007 - 10.2008
- Supported digital transformation of pilot projects into full-scale delivery through structured tooling and process automation.
Team Leader
Firstsource Solutions Limited
Chennai, India
11.2005 - 06.2007
- Developed operational playbooks and semi-automated planning tools to improve speed and accuracy of service.
Junior Processor
Firstsource Solutions Limited
Chennai, India
12.2003 - 10.2005
- Executed structured content processing using digital workflows, supporting system migrations and platform transitions.
Education
Post Graduate Program in Artificial Intelligence for Leaders -
Texas McCombs School of Business
06.2022
Master of Business Administration (MBA) - Systems
University of Madras (Distance Education)
01.2010
Bachelor of Science (B.Sc.) - Computer Science
Madurai Kamaraj University
01.2002
Skills
- AI-Driven Digital Transformation
- OSS/BSS Modernization & Cloud-Native Architecture
- Intelligent Automation (RPA, ML, NLP)
- Productized Delivery Frameworks
- Network & Service Orchestration (Fulfillment & Assurance)
- Data-Driven Customer Experience (CX)
- Multi-Tenant Platform Engineering
- Enterprise Agility & DevOps Transformation
- P&L Ownership & Delivery-Led Growth
- Executive Stakeholder Engagement
- AI strategy
- Operational excellence
- Team leadership
- Service delivery
- Stakeholder engagement
- People management
Certifications And Technologies
- Blue Prism Certified ROM Architect, SS&C Blue Prism, 09/01/19
- Python 101 for Data Science, Cognitive Class, 09/01/19, PY0101EN
- Solution Architect, Automation Anywhere, 09/01/19, 13801887
- Business Analyst, Automation Anywhere, 05/01/19, 13063710
- Advanced RPA Professional, Automation Anywhere, AAADVC-32814649
- Lean Practitioner, Breakthrough Management Group India Pvt Ltd
- UiPath Advanced RPA Developer
- Certified ScrumMaster (CSM)
- Lean Six Sigma (Green Belt)
- TM Forum Open APIs, eTOM Frameworks
Timeline
Director, Delivery – Strategic Business Accounts
Prodapt
10.2024 - Current
Associate Director, Delivery – Strategic Business Accounts
Prodapt
04.2020 - 09.2024
RPA Senior Solution Architect / Project Manager
Prodapt
05.2018 - 03.2020
Senior Manager, Robotic Process Automation
Prodapt
11.2017 - 05.2018
Manager, RPA (Practice & Delivery)
Prodapt
04.2016 - 10.2017
Deputy Manager, Ops Excellence & RPA
Prodapt
06.2013 - 03.2016
Assistant Manager – Operations
Firstsource Solutions Limited
07.2012 - 06.2013
Process Leader
Firstsource Solutions Limited
11.2008 - 06.2012
Junior Coordinator – Operations
Firstsource Solutions Limited
07.2007 - 10.2008
Team Leader
Firstsource Solutions Limited
11.2005 - 06.2007
Junior Processor
Firstsource Solutions Limited
12.2003 - 10.2005
Post Graduate Program in Artificial Intelligence for Leaders -
Texas McCombs School of Business
Master of Business Administration (MBA) - Systems
University of Madras (Distance Education)
Bachelor of Science (B.Sc.) - Computer Science
Madurai Kamaraj University
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