Ana O. Bautista
Sparks,NV
Summary
Organized Mortgage Loan Officer with 3 years of experience in 14 Extensive real estate knowledge and success in client education. Adept at mathematical accuracy and following financial regulations. Looking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Mortgage Loan Officer
Fairway Mortgage Corporation
09.2022 - 03.2023
- Worked with underwriters to fix or resolve issues to be able to get successful close.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
Loan Officer
Northpointe Bank Reno NV
06.2021 - 08.2022
- Assess customer needs, explore all options and introduce different types of loan
- Develop refer networks suggest alternate channels to exceed quotes
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Submitted loan applications to underwriter for verification and recommendations.
- Examined customer loan applications for loan approvals and denials.
Tax Preparer Specialist
Carousel Income Tax Services
11.2011 - 05.2022
- Helping clients understanding the laws and benefits of the 1040, and Self employer laws
- Completed and filed returns with tax departments at local, state, and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Federal & State forms
- Completed long and short tax returns for clients
Mortgage Loan Officer
Welcome Home Funding
11.2020 - 07.2021
- Worked with underwriters to fix application problems and resolve issues.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Processed loan applications and monitored progress from start to finish.
- Proactively identified solutions for customers experiencing credit issues.
Loan Originator
Finance Of America Mortgage
10.2019 - 11.2020
- Resolved discrepancies between borrowers, lenders and financial institutions with detail orientation and efficiency.
- Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
- Interviewed applicants to assess loan requirements before suggesting offers.
- Prepared documents for customers, submitting and overseeing through each step of closing process.
- Collaborated with sales agents, financial planners and accountants to attract clients and enhance beneficial partnerships.
Customer Service
Sigue Corp. Foreign Money Exchange Service
07.2011 - 07.2013
- Foreign Money Management and increased customers traffic by 10%
- Financial International Transactions
- Product Referral And Service
- Customer Bank And Personal Confidentiality
Public Notary Independent Contractor
01.2008 - 11.2010
- Verification of Identities and Witness to the signing of legal documents which can be use and up held in a legal system, if necessary
Owner/Manager
Chris’ Soccer Store
01.2004 - 06.2009
- Handled payroll, phone orders, P&L statements, POS system, scheduling
- Partnered with local schools in the designing of logos and uniforms for their soccer teams
- Managed employees to their fullest potential growing the business by 25% annually
Education
High School Diploma -
Venice Senior High School
Los Angeles, CA06.1988
Associate of Arts - Child Development
West Los Angeles College
Culver City, CA06.1993
Skills
- Loan Assistance
- Sales Development
- Payment Collection
- Client Interviews
- Verify Agreements
- Production Leadership
- Complete Loan Applications
- Business Referral Management
- Calculate Payments
- Financial History Reviews
- Negotiation Tactics
- Loan Application Management
- Fraud Prevention and Detection
- Document Analysis
- Pre-Approval Process
- Preparing Legal Documents
- Budgeting
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Resolved product issue through consumer testing.
Additional Information
- , Real Estate License CA & NV Public Notary License
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Mortgage Loan Officer
Fairway Mortgage Corporation
09.2022 - 03.2023
Loan Officer
Northpointe Bank Reno NV
06.2021 - 08.2022
Mortgage Loan Officer
Welcome Home Funding
11.2020 - 07.2021
Loan Originator
Finance Of America Mortgage
10.2019 - 11.2020
Tax Preparer Specialist
Carousel Income Tax Services
11.2011 - 05.2022
Customer Service
Sigue Corp. Foreign Money Exchange Service
07.2011 - 07.2013
Public Notary Independent Contractor
01.2008 - 11.2010
Owner/Manager
Chris’ Soccer Store
01.2004 - 06.2009
High School Diploma -
Venice Senior High School
Associate of Arts - Child Development
West Los Angeles College