Ana Patricia Samayoa Matta
8280 Sunrise Lakes Blvd Apto 110, Sunrise
Summary
Competitive Sales Supervisor with experience overseeing sales teams to meet sales plans. Proficient in handling customers' complaints, inquiries and addressing concerns. Consistently completes sales orders accurately to exceed customer expectations. Outstanding leadership, organizational and communication skills.
Overview
23
23
years of professional experience
Work History
Member Frontline/Cashier
Sam's Club/Walmart
06.2021 - Current
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Sales Supervisor
AM Retail Group, INC / DKNY,
10.2018 - 01.2024
- Opened and closed store independently and prepared nightly bank drop for manager.
- Counted cash register drawers at beginning and end of each shift to prepare bank deposits.
- Oversaw daily operations of the sales floor, delegating tasks appropriately to ensure smooth functioning at all times.
Cashier
Americana Burger Club Corp
09.2016 - 09.2018
- Processed customer orders and accurately handled payment transactions.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Retail Sales Associate Cashier
DFA., Duty Free Americas
03.2016 - 09.2016
- Maintained accurate cash drawer, conducting thorough reconciliations at the end of each shift.
- Counted money in drawers at beginning and end of each shift.
- Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
Assistant Store Manager
CACHE, Clothing Store
11.2006 - 02.2016
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
Graphic Designer
COLOR-IT INC.
02.2001 - 07.2006
- Developed creative design for print materials, brochures, banners, and signs.
- Created digital image files for use in digital and traditional printing methods.
Education
High School Diploma -
Office Secretary Colegio Luterano “El Divino Salvador”
Zacapa, Guatemala10.1994
High School Diploma -
Bachiller En Ciencias Y Letras, Instituto De Educación Básica Por Madurez
Zacapa, Guatemala11.1991
Skills
- Software: Adobe Illustrator to Freehand, Adobe Design
- Microsoft Office (Word, Excel, Power Point)
- Taquigrafia
- Store Operation Manager
- Excellent level of written and verbal communication skills in Spanish and intermediate level in English
- Customer Assistance
- Customer Service
Timeline
Member Frontline/Cashier
Sam's Club/Walmart
06.2021 - Current
Sales Supervisor
AM Retail Group, INC / DKNY,
10.2018 - 01.2024
Cashier
Americana Burger Club Corp
09.2016 - 09.2018
Retail Sales Associate Cashier
DFA., Duty Free Americas
03.2016 - 09.2016
Assistant Store Manager
CACHE, Clothing Store
11.2006 - 02.2016
Graphic Designer
COLOR-IT INC.
02.2001 - 07.2006
High School Diploma -
Office Secretary Colegio Luterano “El Divino Salvador”
High School Diploma -
Bachiller En Ciencias Y Letras, Instituto De Educación Básica Por Madurez
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