Summary
Overview
Work History
Skills
Certification
Work Availability
Timeline
Generic

DAN O’LEARY

Printer Hardware Repair
Wethersfield,CT

Summary

Process Improvement | Time & Cost Efficiency |Business Growth |Customer Satisfaction

Overview

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1

HP-APS Mono, Color Printers Design Jets Certification

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1

A+ Certified

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1

Field Engineer 2 Certified

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1

Solaris 9 Administrator

1
1

Sun system Engineer, certified

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1

HP-APS Mono, Color Printers Design Jets Certification

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1

HP-APS Mono, Color Printers Design Jets Certification

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1

HP-APS Mono, Color Printers Design Jets Certification

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1

HP-APS Mono, Color Printers Design Jets Certification

2024
2024
years of professional experience

Work History

Lead Primter Engineer

Xerox Contractor / Ranstand
03.2023 - 07.2023
  • Performed break fix copiers and printers both Xerox & HP at

On Site Administrator

HP /Middlesex, Printer Support, MPS
03.2019 - 03.2021
  • (Managed Print Service) HP Rollout
  • Installed 200 out of 660 Printers the rest will be installed each year of the contract
  • Set up printers with both security and user function
  • Instructed users on how to use new printer functions and features
  • Scanned the network for issues with older printers so I could be pro active
  • Used double ticking systems Cherwell for the hospital and FSM for HP
  • Managed, delivered and installed toners
  • Performed break fix repairs on all printers both old and new

Agent

Comcast Repair
09.2018 - 03.2019
  • Customers first point of contact, Fielding 40- 60 calls a day
  • Customers having technical issues with 3 products TV, Phone, Internet
  • Over 95% First Call resolution Repair rate (call fixed on first call caller not called back with in 14days)
  • Tried to help customers with issues with Home Security and cell phone before transferring them to support dept
  • Helping customers set up and program remote controls to their TV’s
  • Explaining and educated customers understand their monthly bill and issuing credits were needed
  • Up-selling services that Comcast offers to best benefit the customer’s needs
  • Reviewing accounts to ensure the customer is getting the best product package to fit within their budget
  • Retaining customers wanting to downgrade to discontinue lines of service

On Site Administrator

ESPN, Tier Printer Support
03.2016 - 11.2016

Team Leader managed to print services rollout

MPS, Yale New Haven Health Senior Printer Tech
07.2015 - 03.2016
  • Managed Print Service) HP Rollout
  • Increase printer security by applying set security policy set for each group of printers via Web Jet admin & HP Security Manager
  • Educate the end users on what managed print service is and the benefits
  • Deployed new upgraded printers to replace the fleet printers that are at the end of service life
  • Accurately and promptly track and update service calls in log and/or helpdesk application
  • Monitored Printer Fleet to be proactive against any issue
  • Meet or exceed service level targets for ticket acknowledgement and issue resolution
  • Organize daily duties, prioritize critical issues and effectively manage time to successfully address tasks in a time sensitive manner
  • Interfaced with executive level employees, Dept
  • Managers, Vice Presidents, Presidents, CEO page 3
  • Auxilio, Managed Print Service) HP Rollout
  • Educate the end users on what managed print service is and the benefits
  • Printer rollout support for Yale New Haven Hospital, Saint Raphael’s Hospital, Bridgeport Hospital
  • Performed printer support to Mission Critical departments with in Yale New Haven Hospital, theses departments
  • Included, operating rooms, bed management, Emergency Department, as well as the executive offices
  • Head of department doctors, stake holders, hospital executive heads
  • Order needed parts to arrive in a timely manor
  • Teach others the latest fixes for issues
  • Address driver and server issues to get the end user up and running with the least amount of downtime
  • Work in sterile and clean room areas
  • Traveled to many of the 281 off sites associated with Yale New Haven Hospital
  • Meeting or exceeding time sensitive SLA’s
  • Knowledgeable in LRS & Cypress print servers
  • Zebra label printers

Cigna Asset Management & Warranty Repair
01.2015 - 01.2015
  • Performed monthly internal audits and inventory
  • Determined the value of both new and used computers
  • Works with procurement staff to purchase hardware and software
  • Decryption of drives for data recovery
  • Updated asset management soft where as to the correct location of each computer

Cigna Desktop Support
01.2014 - 01.2015
  • Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines
  • Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems
  • Utilizes one-on-one consultancy to end users and Cigna Network staff
  • Recommend and / or performs upgrades on systems to ensure longevity
  • Helped end user desk side with Microsoft Office issues
  • Unlocked laptops that end users had locked with Bit locker
  • Recovered important documents that user had deleted
  • Sanitized, refreshed and reimage desktops and laptops
  • Solved wires less network connective issues
  • Set up stations for new employees

Consultant

L.D, D Print
01.2010 - 01.2013
  • IT Consulting Support for HP printers servicing Raritan Bay Hospitals, Medical Arts Building, 30 Off Site Doctors offices throughout Middlesex County NJ
  • Troubleshooting and repairing break fix Printer hardware, software support
  • Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand
  • Locate, select, and procure merchandise for resale, representing management in purchase negotiations
  • Direct, plan, and implement policies, objectives, and activities of organizations or businesses to ensure continuing operations, to maximize returns on investments, and to increase productivity
  • Resolve customer complaints regarding printer issues
  • Determine price schedules and discount rates
  • Repaired, and replaced HP printers
  • Maintained HP Printers, Desktops and Laptops for hardware issues
  • Resolved Network IP conflicts with online network printers

Managing Director

Alpha
01.2009 - 01.2013
  • Hire, train, and evaluate personnel directly
  • Negotiated terms with staffing services for short-term projects
  • Plan and prepare work schedules and assign employees to specific duties
  • Attend company meetings to exchange product information and coordinate work activities with other departments.

IT Specialist

01.2007 - 01.2013
  • Upgraded all production PC’s to the Mac Platform to be more compatible with client submitted files cut setup time by 50%
  • Maintaining all computers and servers
  • Helped employees and clients with files and computer issues
  • System back up were set up with hourly back ups so in an event of a power failure no loss of work would occur
  • Updated all systems with patches, updates, anti virus daily, weekly, monthly backups both on and off line
  • Installed and maintained all printers & copiers on network
  • Resolved any IP address conflicts, and communication to all workstations
  • Review tested and approved all new software such as Adobe CS 4,5,6, Quark Express 8, Mac O/S X
  • Time Machine, MS Office, Pages, Keynote, Numbers

Sales Manager

01.2008 - 01.2009
  • Monitor sales staff performance to ensure that goals are met
  • Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business
  • Direct and supervise employees engaged in sales, inventory taking, reconciling cash receipts, and performing specific services, such as picking up or delivering jobs to clients
  • Unloaded print raw materials from trucks using several different forklifts

Customer Service/ Counter

Alpha Graphics, NJ
01.2007 - 01.2008
  • Listen to and resolve customer complaints regarding services, products, or personnel, by using outstanding diplomacy that consistently produces win-win results for customers and company
  • Educated walk in customers to various sources available to them for their print job
  • Balanced and cashed out register and credit card machines daily

United States Coast Guard Auxiliary
1 1 - 02.2007
  • FSO-CS Flotilla Staff Office Communication Specialist (Web Design)
  • FSO-IS Flotilla Staff Office Information Services (Keeper of Mission Hours)
  • SO-CS Division Staff Officer Communication Specialist (Web Design)

Lead System Support Engineer

Sun Microsystems
01.2003 - 01.2007
  • Update knowledge and skills to keep up with rapid advancements in computer technology
  • Read manuals, periodicals, and technical reports to learn how to develop programs that meet staff and user requirements
  • Throughout the product development and implementation process
  • Test and verify hardware and support peripherals to ensure that they meet specifications and requirements by recording and analyzing test data
  • Review and analyze computer printouts and performance indicators to locate code problems, and correct errors by correcting codes
  • Analyze information to determine, recommend, and plan layout, including type of computers and peripheral equipment modifications
  • Build, test, and modify product prototypes using working models or theoretical models constructed with computer simulation
  • Analyze user needs and recommend appropriate hardware
  • Direct technicians, engineering designers or other technical support personnel as needed
  • Confer with engineering staff and consult specifications to evaluate interface between hardware and software and operational and performance requirements of overall system
  • Select hardware and material, assuring compliance with specifications and product requirements
  • Test, maintain, and monitor computer programs and systems, including coordinating the installation of computer programs and systems

Old Bridge Adult Community Night School
01.2004 - 01.2006
  • Taught- Website Design & Web Philosophy, Photoshop, MS Word, Typing
  • The students ranged from recent high school graduates thru early senior’s

Graphic Design / Network Administrator

JM Printing
01.2000 - 01.2003
  • Alpha Graphics
  • Sun Microsystems

Field Engineer Printer Specialist

Northrop Grumman, Hewlett Packard
01.2000 - 01.2003
  • Performed all break fix warranty repairs on HP printers, laptops, desktops, workstations, design jets
  • Resolved customer complaints
  • Worked closely with back engineering support to ensure 4-hour response times were met
  • Updated daily call logs and repair tickets
  • Liaison between phone support and on-site field support to ensure parts were accurately ordered and delivered
  • First tier phone support with clients to try to resolve issue prior to arriving on site
  • Civic Involvement

Signal
01.1997 - 01.2000

Account Executive

Print-Tech
01.1995 - 01.1997

High Speed Document Reproduction Specialist

Lutz Appellate Printer
01.1986 - 01.1994

Board of Director’s

South/Southwest Elderly Housing Corporation, Inc
01.2016

Skills

  • Technical Proficiencies
  • Hardware & Peripherals:
  • Design jets, plotters, network and local mono laser printers, color laser printers desktops
  • Zebra label printers, laptops, severs, Xerox Printers, iPhone, iPad, Blackberries
  • Operating Systems Proficiency: PC Windows, Mac OSX, IOS, Knowledgeable in Linux, UNIX Solaris
  • Windows 10, Familiar with Windows Server 2003, 2008, 2012
  • Graphic Design Software: Adobe InDesign, Photoshop, Illustrator, Freehand, Fireworks, PageMaker, Quark Xpress
  • Adobe Acrobat & Distiller, and Flight Checker
  • Microsoft Office: Word, Excel, Outlook, Power Point, Mac Pages, Numbers, Keynote
  • Web Design Software: Html 4, Microsoft Front Page, Apple iWeb, Dream Weaver
  • Recovery Software: On Track, Time Machine, Ghost, most anti-virus
  • Sanitizing Software: Cyber Scrub, Disc Wipe, Kill Disc
  • Knowledgeable in C and Java HTML5, Cherwell, Printer Logic, Lansweeper
  • Flexible and Adaptable
  • Team Management
  • Troubleshooting
  • Calm Under Pressure
  • Friendly, Positive Attitude
  • Conflict Resolution
  • [Type] Software Proficiency
  • Data Management
  • Task Prioritization
  • Social Perceptiveness
  • Relationship Building
  • Multitasking
  • Remote Office Availability

Certification

CompTIA A+ Certified Hewlett Packard Accredited Platform Specialist Certified Servicing Design Jet, Desktops, Workstations & Notebooks, Laser Jets, Impact printers Sun Microsystem Certified System Administrator Solaris 9, Sun Certified System Support Engineer, Sun Certified Serengeti Mid Range Servers, Sun Certified Level 2 Field Engineer Dell Certified Entire Dell Line Desktops, Notebooks, Servers, Printers Lenovo Certified Desktops and Notebooks Tech ID’s Hewlett Packard SK9472 Dell 140417

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Lead Primter Engineer

Xerox Contractor / Ranstand
03.2023 - 07.2023

On Site Administrator

HP /Middlesex, Printer Support, MPS
03.2019 - 03.2021

Agent

Comcast Repair
09.2018 - 03.2019

On Site Administrator

ESPN, Tier Printer Support
03.2016 - 11.2016

Board of Director’s

South/Southwest Elderly Housing Corporation, Inc
01.2016

Team Leader managed to print services rollout

MPS, Yale New Haven Health Senior Printer Tech
07.2015 - 03.2016

Cigna Asset Management & Warranty Repair
01.2015 - 01.2015

Cigna Desktop Support
01.2014 - 01.2015

Consultant

L.D, D Print
01.2010 - 01.2013

Managing Director

Alpha
01.2009 - 01.2013

Sales Manager

01.2008 - 01.2009

IT Specialist

01.2007 - 01.2013

Customer Service/ Counter

Alpha Graphics, NJ
01.2007 - 01.2008

Old Bridge Adult Community Night School
01.2004 - 01.2006

Lead System Support Engineer

Sun Microsystems
01.2003 - 01.2007

Graphic Design / Network Administrator

JM Printing
01.2000 - 01.2003

Field Engineer Printer Specialist

Northrop Grumman, Hewlett Packard
01.2000 - 01.2003

Signal
01.1997 - 01.2000

Account Executive

Print-Tech
01.1995 - 01.1997

High Speed Document Reproduction Specialist

Lutz Appellate Printer
01.1986 - 01.1994

United States Coast Guard Auxiliary
1 1 - 02.2007

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DAN O’LEARYPrinter Hardware Repair