Daphne Walker
Jackson,MS
Summary
Strategically-focused leadership professional with a history of outstanding performance within multiple capacities and industries. Meticulous Technical Lead that strictly adheres to both client-provided technical requirements and internal business goals. Balances project prioritization to fulfill both contractual obligations and internal revenue requirements. Provides foresight and management designed to grow satisfied customer bases and revenue figures. Talented Manager with professional knowledge of customer service and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and expert team leadership, planning and organizational skills built during a successful career.
Overview
13
13
years of professional experience
Work History
Technical Lead, IT
Formel D USA, Inc
Southfield, MI
01.2018 - Current
- Deliver strategic and results-driven leadership while directing night shift of comprehensive manufacturing reprogramming project
- Facilitate successful completion of all inbound and outbound parts by liaising with network of supervisors to ensure for synchronicity across all operations
- Clearly document all vehicle parts within inventory management system by employing hands-on approach to scanning all pallets as well as individual
- Successfully delivered project two full weeks prior to deadline
- Completed 2K+ transmission project three days ahead of time while operating as lead technician on staff
- Completed 6K braking system project one week ahead of schedule
- Expertly conducted range of technical actions to set up, erase, and upload new program applications for vehicle parts
- Verified reprogramming completion status to drive quality control efforts and ensure for adherence to all established deadlines and objectives.
- Monitored systems in operation and quickly troubleshot errors
- Maintained office PCs, networks and mobile devices
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and attachment harnesses
Industrial Maintenance Specialist
T&J Janitorial Services & Supplies
Grand Prairie, TX
01.2015 - 01.2016
- Acted as key driver in maintaining orderly, clean, and safety-compliant work environment that adheres to all high-level quality expectations of organization
- Operated effectively in fast-paced, high-volume setting by employing superior project management skills to prioritize tasks and meet all deadlines
- Enforced strict compliance to all OSHA regulations for materials disposal, cleaning processes, and required protective equipment
- Managed 20 plus crew strategically dividing staff to groups to effectively complete task of robotic maintenance.
- Meticulously completed all safety checks of crew while in robotic cages
- Identified issues, analyzed information and provided solutions to problems
Safety Clerk
Merchants Foodservice
Jackson, MS
01.2013 - 01.2014
- Played instrumental role in perpetuating 100% enterprise-wide compliance to all DOT regulations, licensure, and required inspections by controlling and updating master database of relevant files for all fleet assets
- Tracked and monitored current statistics to proactively updated all requirements prior to expiration
- Collected relevant information for HR by conducting background checks on new hires and completed all employment inquiries in timely manner
- Navigated Fleet Mentor platform to track drivers and routes to ensure for compliance to DOT regulated hours and no unauthorized stops occur for workforce from multiple transportation departments
- Improved organization-wide transparency of current inventory assets and locations by heading efforts to create comprehensive excel database of all vehicles, equipment, tractors, and trailers for all distribution warehouses.
Program Specialist & Case Manager
Mississippi Department of Human Services
Jackson, MS
01.1999 - 01.2005
- Managed one hundred and fifty-plus caseload
- Utilizing social work skills, conducted evaluations of each case to determine eligibility for state and federal programs
- Performed quarterly audits on caseload analyzing state and federal data comparing it to documents submitted by clients to determine if fraudulent activities were present
- Assisted in training new employees in utilizing state database
- Created interactive lesson curriculum for training new employees
- Team of ten auditors issued by Hinds County Director had 90% rate of finding errors and fraud.
- All fraud cases process by team lead to conviction.
- Maintained regular communication between departments via email and phone calls to coordinate program logistics.
- Evaluated program operations, successes and deficiencies to identify concerns and recommend strategies to enhance processes and elevate results.
Education
Bachelor of Science - Health Administration
University of Southern Mississippi
Hattiesburg, MSCertified Google IT Support Professional -
Coursera Online Courses
California2021
IT Security: Defense Against the Digital Dark Arts -
Coursera Online Courses
Mountain View, CA2021
Technical Support Fundamentals -
Coursera Online Course
Mountain View, CA2020
OSHA General Industry -
Online Course
Dallas, TX2015
Skills
- Technical Proficiencies
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Staff Management
- Customer Records
- Data Entry and Maintenance
- Customer Technical Support
- Customer Retention
- Customer Account Management
- Product Testing Coordination
- Customer Data Confidentiality
- Strategic Planning
- Managing Operations and Efficiency
Timeline
Technical Lead, IT
Formel D USA, Inc
01.2018 - Current
Industrial Maintenance Specialist
T&J Janitorial Services & Supplies
01.2015 - 01.2016
Safety Clerk
Merchants Foodservice
01.2013 - 01.2014
Program Specialist & Case Manager
Mississippi Department of Human Services
01.1999 - 01.2005
Bachelor of Science - Health Administration
University of Southern Mississippi
Certified Google IT Support Professional -
Coursera Online Courses
IT Security: Defense Against the Digital Dark Arts -
Coursera Online Courses
Technical Support Fundamentals -
Coursera Online Course
OSHA General Industry -
Online Course
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