Ana Paula OJEDA BELFIORE
Chicago,IL
Summary
Bilingual driven Operations manager with 3+ years of experience who is constantly driving Safety, Associate experience and Customer obsession in the day to day operations. My skills in multitasking and prioritizing have been the foundations of my success.
Overview
3
3
years of professional experience
Work History
Change Operations Manager
Amazon
06.2023 - Current
- Improved Guided Coaching (GCA) compliance by 15%
- Developed Quality Series for area managers and reduced Sort DPMO by 28%
- Identified lack of Piles Standard Work across the region
- Partnered with ACES to update Piles definition on ONTBase and created a Piles Standard Work for IGQ1
- Reduced Count Idle time from 25% to 19%.
Operations Manager
Amazon
08.2022 - 05.2023
- Decreased stow idle time by 21% and decant idle time by 17%
- Ranked #4 in the network for IB TPH for week 48
- Decreased DEI DPMO by 64% within 4 months
- Improved RT IB TPH by 75% within 5 months.
Area Manager II
Amazon
03.2021 - 07.2022
- Increased MKE2 pack support rate to 1,490.75 or a 102% week over week improvement, for a weekly cost savings of $12,264
- Improved connections scores by 17%, decreased attrition by 14%, all while increasing Inbound TPH by 15%
- Created engagement recognition program for IGQ1
- This program reduced idle time by 21%, increased productivity as a site by 29% and improved quality across departments by 14%
- Partnered with sites in the region to provide mentorship opportunities to tier III associates.
Area Manager I
Amazon
05.2020 - 03.2021
- Partnered with ICQA and Learning to create a retrain roadshow to reduce the amount of Slam Kick outs coming from ‘MissingHazmatLabel’
- Within 2 weeks, Slam KO’s were reduced by 40%
- Delivered the most improved chute rates during TUL2 launch, leading chute training initiative for the shift delivering a 35% rate improvement and generated a cost savings of $15,000 per shift
- Lead AFE staffing execution through Prime and Peak improving fast starts by 140%, generating a cost savings of $39,000.
Education
International Business -
Oklahoma State University
05.2020
Skills
- Process Improvement Strategies
- High-Pressure Environments
- Cost Management
- Management
- Multitasking
Languages
Spanish
Native or Bilingual
Timeline
Change Operations Manager
Amazon
06.2023 - Current
Operations Manager
Amazon
08.2022 - 05.2023
Area Manager II
Amazon
03.2021 - 07.2022
Area Manager I
Amazon
05.2020 - 03.2021
International Business -
Oklahoma State University
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